Insteon Hub Connection Diagnostics

 

Beginning with firmware version 1006, Insteon Hub (2245-222) is equipped with an internal diagnostic test to confirm outward internet connectivity. If your Insteon Hub's status LED glows steady red after connecting to power, use the steps in this article to troubleshoot your Insteon Hub's network connection.

Identify your Insteon Hub version →

 

Network Diagnostics

To begin diagnostics, tap the set button twice, wait one second and then tap the set button again twice.

Insteon Hub will proceed through six distinct testing phases with status conveyed through beeping.

A single beep indicates that a test has passed.
A double-beep indicates that a test has failed.

  • Test 1: Insteon Hub Modem active
  • Test 2: Internet Time Server reachable
  • Test 3: Hub received a DHCP address from the router
  • Test 4: Connected to Insteon Servers
  • Test 5: Active remote connection to Insteon Servers
  • Test 6: Successful remote connection to Insteon Servers at power-up
 

Insteon Hub Modem is Active

This tests that your Insteon Hub has a functioning Insteon modem for communicating with Insteon devices. If your Hub has failed this test, try power cycling your hub and retry this test. If the problem persists please contact Insteon Support and reference this article.

 

Internet Time Server Reachable

This tests that your Insteon Hub was able to contact a network time server and set its internal clock. If your Hub has failed this test, confirm that your internet connection is functioning properly.

 

Hub Has a Valid IP Address

This tests that your Insteon Hub has received a valid IP address from your network's router or DHCP server. If your Hub has failed this test, confirm that your network's router is functioning properly.

 

Connected to insteon Servers

This tests that the Insteon Servers are reachable through your internet connection. If your Hub has failed this test, check to see if Insteon is experiencing any service outages. If no outages are reported, confirm that your internet connection is functioning properly.

 

Active Remote Connection to Insteon Servers

This test confirms that messages can be sent to and from your Insteon Hub and app via Insteon's remote server system. If your Hub has failed this test, check to see if Insteon is experiencing any service outages. If no outages are reported, confirm that your internet connection is functioning properly.

 

Successful Remote Connection to Insteon Servers at Power-Up

This test confirms that your Insteon Hub has an active connection to Insteon's Servers that has not expired in the time since your Hub was last connected to power and the internet. If your Hub has failed this test, check to see if Insteon is experiencing any service outages. If no outages are reported, confirm that your internet connection is functioning properly.

 

Internet Connection Basic Troubleshooting

  • Ensure that the ethernet cable connecting Insteon Hub to your router is firmly seated. It may be helpful to unplug and reinsert the ethernet cable.
  • Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem. 
  • Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
  • Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.
  • Try restarting your router and cable or DSL modem.