Insteon Hub (2245-222) is equipped with an internal diagnostic test to confirm outward internet connectivity. If your Insteon Hub's status LED glows steady red after connecting to power, use the steps in this article to troubleshoot your Insteon Hub's network connection.
Identify your Insteon Hub version →
Important: We are aware of an issue where the LED indicator on the Hub will turn red for a period of time (several seconds or up to several minutes) but yet all services work correctly. So, if you notice that you’ve got a red LED, try using the app or Amazon Alexa, or Google Assistant. If those are working, it’s likely that the LED will change back to green soon. If you notice things aren’t working, then go ahead with the network diagnostics below or skip to troubleshooting.
Network Diagnostics
To begin diagnostics, tap the set button twice, wait one second and then tap the set button again once.
Insteon Hub will proceed through seven distinct testing phases with status conveyed through beeping.
A single beep indicates that a test has passed.
A double-beep indicates that a test has failed.
Test 1: Insteon Hub Modem active
Test 2: Internet Time Server reachable
Test 3: Hub received a DHCP address from the router
Test 4: Connected to Insteon Servers
Test 5: Active remote connection to Insteon Servers
Test 6: Successful remote connection to Insteon Servers at power-up
Test 7: Successful connection to real-time messaging service
Test 1: Insteon Hub Modem is Active
This tests that your Insteon Hub has a functioning Insteon modem for communicating with Insteon devices. If your Hub has failed this test, try power cycling your hub and retry this test. If the problem persists please contact Insteon Support and reference this article.
Test 2: Internet Time Server Reachable
This tests that your Insteon Hub was able to contact a network time server and set its internal clock. If your Hub has failed this test, confirm that your internet connection is functioning properly.
Test 3: Hub Has a Valid IP Address
This tests that your Insteon Hub has received a valid IP address from your network's router or DHCP server. If your Hub has failed this test, confirm that your network's router is functioning properly.
Test 4: Connected to insteon Servers
This tests that the Insteon Servers are reachable through your internet connection. If your Hub has failed this test, Insteon may be experiencing service outages or your internet connection may not be properly working.
Test 5: Active Remote Connection to Insteon Servers
This test confirms that messages can be sent to and from your Insteon Hub and app via Insteon's remote server system. If your Hub has failed this test, Insteon may be experiencing service outages or your internet connection may not be properly working.
Test 6: Successful Remote Connection to Insteon Servers at Power-Up
This test confirms that your Insteon Hub has an active connection to Insteon's Servers that has not expired in the time since your Hub was last connected to power and the internet. Insteon may be experiencing service outages or your internet connection may not be properly working.
Test 7: Successful Remote Connection to Real-Time Messaging Service
This test confirms that your Insteon Hub is able to reach the real-time messaging services. If your Hub has failed this test, Insteon may be experiencing service outages or your internet connection may not be properly working.
Internet Connection Basic Troubleshooting
Ensure that the ethernet cable connecting Insteon Hub to your router is firmly seated. It may be helpful to unplug and reinsert the ethernet cable.
Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.
Try restarting your router and cable or DSL modem.
Check to make sure your router settings haven’t been configured to block traffic to and from the Insteon Hub