A sensor or other battery-powered device will show a yellow status circle and report "Unknown" if the Insteon Hub is unable to ascertain a sensor's status.
- If your sensor was recently added to the Insteon App, tap the sensor's set button. This should update the status in the Insteon Hub and the app should begin tracking the status of the sensor.
- If your sensor has been added to the Insteon App for a while and has only recently begun showing Unknown, it is possible that the Sensor's battery is low and needs to be replaced.
A wall-powered device may also show Unknown status. Ensure that the device is still connected to power and shows a red, green or white status LED. If not, check the power to the device. If power is normal, contact Insteon Support for additional troubleshooting or consult the product's Owner's Manual.