Unable to Access Device

While using Insteon+, you may encounter a message informing you that you are unable to access a device. There are several reasons why this might happen.

  • Your home's internet connection is offline
  • Your home's internet router or modem is not functioning properly
  • Your HomeKit accessory may have become unplugged from power or disconnected from WiFi
  • Insteon Hub Pro may have become unplugged from ethernet or power
 
 

Devices that become unreachable will be displayed in Insteon+ with a dim grey icon and dim grey background. If Hub Pro becomes unreachable, all Insteon devices will also become unreachable.

 
 

Tapping an unreachable device will offer suggestions on how to resolve the connection issue.

 
 

Basic Troubleshooting for Hub Pro

  1. Ensure that your Insteon Hub is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. If your Hub shows a solid red status LED, your Hub is unable to connect to the internet.
  2. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
  3. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
  4. Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.
  5. Try restarting your router and cable or DSL modem.
     

Basic Troubleshooting for a HomeKit Accessory

  1. Ensure that your HomeKit accessory is connected to a working power outlet and that it is connected to WiFi.
  2. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
  3. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
  4. Try restarting your HomeKit accessory by disconnecting it from power. Wait about 30 seconds and then reconnect to power.
  5. Try restarting your router and cable or DSL modem.
  6. If you continue having connectivity problems, consult the manufacturer of your HomeKit accessory.