Communication Types for Insteon Devices

Use this article to determine if your Insteon device can communicate with other Insteon devices via powerline-only, wireless-only or powerline and wireless dual-band.

		Powerline	Wireless
Dimmer Module	2456D3		-
	2457D2X		-
	2457D2
On/Off Module	2456S3		-
	2635-222
Outdoor On/Off Module	2456S3E		-
	2634-222
LED Bulb	2672-222
LED Bulb for Recessed Lights	2674-222
Dimmer Switch	2476D		-
	2477D
Dimmer Switch (1000W)	2476DH		-
	2477DH
Dimmer Switch (2-Wire)	2474DWH	-
On/Off Switch	2476S		-
	2477S
Dimmer Keypad (6-Button or 8-Button)	2486D		-
	2334-222
On/Off Keypad (6-Button or 8-Button)	2486S
	2334-232
Dimmer Outlet	2474DWH
On/Off Outlet (2007)	2473SWH		-
On/Off Outlet (2014)	2663-222
Wired Thermostat	2441TH	-
Wireless Thermostat	2441ZTH	-
Thermostat Adapter	2441V	-
Mini Remote (Wireless Switch)	2444A3	-
	2342-242	-
Mini Remote (4-Scene)	2444A2WH4	-
	2342-232	-
Mini Remote (8-Scene)	2444A2WH8	-
	2342-222	-
Wi-Fi Camera	75790	-	-
	75790WH	-	-
HD Wi-Fi Camera	2864-222	-	-
	2864-226	-	-
Outdoor Wi-Fi Camera	75791	-	-
HD Outdoor Wi-Fi Camera	2864-232	-	-
Open/Close Sensor	2421	-
	2843-222	-
Hidden Door Sensor	2845-222	-
Motion Sensor	2420M	-
	2842-222	-
Leak Sensor	2852-222	-
Smoke Bridge	2982-222		-
IO Module	2450		-
Ceiling Fan Controller	2475F
Dimmer Micro Module	2442-222
On/Off Micro Module	2443-222
Open/Close Micro Module	2444-222
Ballast Dimmer	2475DA2
Dimmer In-Line Module	2475D		-
	2475DA1
On/Off In-Line Module	2475S2		-
	2475SDB
220V Load Controller	2477SA1
	2477SA2
Dimmer DIN Rail Module	2452-222
On/Off DIN Rail Module	2453-222
MorningLinc	2458A1		-
Lock Controller	2862-222		-
IRLinc Transmitter	2411T		-
IRLinc Receiver	2411R		-
SeriaLinc	2410S		-
Access Point	2443
Range Extender	2992-222
Energy Display	2448A2	-
iMeter Solo	2423A1		-
SynchroLinc	2423A5		-

Supported Insteon Devices with Insteon+

While adding Insteon devices using Insteon+, you may encounter an alert informing you that Insteon+ does not currently support the a particular type of device. Insteon+ supports many of our most popular Insteon devices. Use the table below to identify if your device is supported.

For a list of supported devices for Insteon Hub (2242-222) or Insteon Hub (2245-222) and the Insteon for Hub app, see this article instead.

Device	Supported in Insteon+ App
Dimmer Module
On/Off Module
Outdoor On/Off Module
LED Bulb (A19)
LED Bulb for Recessed Lights (PAR38)
Dimmer Switch
Dimmer Switch (1000W)
Dimmer Switch (2-Wire)
On/Off Switch
Dimmer Toggle Switch
On/Off Toggle Switch
Dimmer Keypad (6-Button)	Controls connected light only
Dimmer Keypad (8-Button)	Controls connected light only
On/Off Keypad (6-Button)	Controls connected light only
On/Off Keypad (8-Button)	Controls connected light only
Dimmer Outlet
On/Off Outlet (2011)
On/Off Outlet (2014)	Controls top outlet only
Wired Thermostat
Wireless Thermostat	-
Venstar Thermostat Adapter	-
Ceiling Fan Controller
Dimmer DIN Rail Module
On/Off DIN Rail Module
Dimmer Micro Module
On/Off Micro Module
Open/Close Micro Module	-
0-10V Ballast Dimmer
Dimmer In-Line Module
On/Off In-Line Module
220V Load Controller (Normally Open)	-
220V Load Controller (Normally Closed)	-
WiFi Cameras	-
Open/Close Sensor	-
Hidden Door Sensor	-
Motion Sensor	-
Leak Sensor	-
Smoke Bridge	-
IO Module	-
Mini Remotes	-
Door Lock and Deadbolt Controller	-
IR Transmitter	-
IR Receiever	-
Serial Bridge	-
iMeter Solo	-
SynchroLinc	-

Supported Insteon Devices with Logitech Harmony

While Logitech Harmony Home supports control and monitoring of many Insteon devices, not all devices are supported and some devices may not support all features. Use the table below to identify if your device is supported.

Logitech Harmony Home requires Insteon Hub (2245-222).

Identify your model of Insteon Hub

Device	Supported in Harmony
Dimmer Module
On/Off Module
Outdoor On/Off Module
LED Bulb (A19)
LED Bulb for Recessed Lights (PAR38)
Dimmer Switch
Dimmer Switch (1000W)
Dimmer Switch (2-Wire)
On/Off Switch
Dimmer Toggle Switch
On/Off Toggle Switch
Dimmer Keypad (6-Button)	Controls connected light only
Dimmer Keypad (8-Button)	Controls connected light only
On/Off Keypad (6-Button)	Controls connected light only
On/Off Keypad (8-Button)	Controls connected light only
Dimmer Outlet
On/Off Outlet (2011)
On/Off Outlet (2014)	Controls top outlet only
Wired Thermostat	-
Wireless Thermostat	-
Venstar Thermostat Adapter	-
Ceiling Fan Controller	Controls connected light only
Dimmer DIN Rail Module
On/Off DIN Rail Module
Dimmer Micro Module
On/Off Micro Module
Open/Close Micro Module	-
0-10V Ballast Dimmer
Dimmer In-Line Module
On/Off In-Line Module
220V Load Controller (Normally Open)	-
220V Load Controller (Normally Closed)	-
WiFi Cameras	-
Open/Close Sensor	Monitoring only. Not currently supported as an activity trigger.
Hidden Door Sensor	Monitoring only. Not currently supported as an activity trigger.
Motion Sensor	Monitoring only. Not currently supported as an activity trigger.
Leak Sensor	Monitoring only. Not currently supported as an activity trigger.
Smoke Bridge	-
IO Module	-
Mini Remotes	-
Door Lock and Deadbolt Controller	-
IR Transmitter	-
IR Receiever	-
Serial Bridge	-
iMeter Solo	-
SynchroLinc	-

Apple Watch Device Support

This article details the control functionality of the Insteon Apple Watch app. For details on supported features as well as required accessories, see this article.

Dimmer Module	On / 50% / 25% / Off
On/Off Module	On / Off
Outdoor On/Off Module	On / Off
LED Bulb	On / 50% / 25% / Off
LED Bulb for Recessed Lights
Dimmer Switch
Dimmer Switch (1000W)
Dimmer Switch (2-Wire)
On/Off Switch	On / Off
Dimmer Keypad (6-Button)	On / 50% / 25% / Off for hard-wired load
Dimmer Keypad (8-Button)
On/Off Keypad (6-Button)	On / Off for hard-wired load
On/Off Keypad (8-Button)
Dimmer Outlet	On / 50% / 25% / Off
On/Off Outlet (2007)	On / Off
On/Off Outlet (2014)	On / Off for upper outlet. Lower outlet currently unavailable.
Wired Thermostat	Heat / Cool / Auto / Off mode selection
Wireless Thermostat	Heat / Cool / Auto / Off mode selection if wall-powered
Thermostat Adapter	Heat / Cool / Auto / Off mode selection
Mini Remote (Wireless Switch)	Not Supported
Mini Remote (4-Scene)
Mini Remote (8-Scene)
WiFi Camera	Video streaming at roughly 1/2 FPS
HD WiFi Camera
Outdoor WiFi camera
HD Outdoor WiFi Camera
Open/Close Sensor	Sensor status and push notifications
Hidden Door Sensor
Motion Sensor
Leak Sensor
Smoke Bridge
IO Module	Open / Close for relay, Status for sensor input
Ceiling Fan Controller	On / 50% / 25% / Off for light, Fast / Medium / Slow / Off for fan
Dimmer Micro Module	On / 50% / 25% / Off
On/Off Micro Module	On / Off
Open/Close Micro Module	Open / Close supported but displayed as On / Off
Ballast Dimmer	On / 50% / 25% / Off
Dimmer In-Line Module	On / 50% / 25% / Off
On/Off In-Line Module	On / Off
220V Load Controller	On / Off
Dimmer DIN Rail Module	On / 50% / 25% / Off
On/Off DIN Rail Module	On / Off
MorningLinc	Lock / Unlock
IRLinc Transmitter	Not Supported
IRLinc Receiver
SeriaLinc
Range Extender
Energy Display
iMeter Solo
SynchroLinc

Sensor Shows Unknown Status

A sensor or other battery-powered device will show a yellow status circle and report "Unknown" if the Insteon Hub is unable to ascertain a sensor's status.

• If your sensor was recently added to the Insteon App, tap the sensor's set button. This should update the status in the Insteon Hub and the app should begin tracking the status of the sensor.
• If your sensor has been added to the Insteon App for a while and has only recently begun showing Unknown, it is possible that the Sensor's battery is low and needs to be replaced.

A wall-powered device may also show Unknown status. Ensure that the device is still connected to power and shows a red, green or white status LED. If not, check the power to the device. If power is normal, contact Insteon Support for additional troubleshooting or consult the product's Owner's Manual.

Transitioning from Text Messages to Push Notifications

Our SMS (Text Message) alert service is changing to push notifications.

We endeavor to keep our promise of no monthly fees; changing to push notifications will provide you with a better alert experience and help keep the services we provide free of charge.

For those that prefer SMS, you can continue to receive alerts via SMS by using a mobile phone number email address. Follow the link below to learn more. 

• Send Insteon Alerts via SMS Using a Mobile Phone Number Email

What is a push notification?

Push notification alerts are similar to a text alerts but instead of being tied to a phone number, they are connected to your Insteon account and app. Types of notifications include:

• Sounds/Vibrate: An audible alert plays
• Alerts/Banners: An alert or banner appears on the screen

Where do I get the Insteon App with push notifications? 

The latest versions of our iOS (v1.9.29) and Android (v1.7.5) apps have push notifications available. Instructions on how to enable push notifications for Insteon devices can be found below. This service will be coming to soon to our Windows apps.

• Enable Push Notifications on iPhone, iPad or iPod touch
• Enable Push Notifications on Android devices

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Requirements for Receiving Push Notifications

• The Insteon for Hub app must be installed on the mobile device
• On the log-in screen "Remember me" must be enabled, allowing the app to stay logged in
• For iOS only, the app must either be in the background or the screen off in order to receive an alert. 

Enabling Push Notifications on iOS

1. When launching the app with the latest update, you will be asked to allow Insteon to send you push notifications, tap "OK"
2. Choose the sensor (or device) and swipe left to access the Drawer
3. Tap Edit 
4. Tap Alerts
5. Make sure that the alert is enabled and then tap Message & Recipients
6. Tap Push Notification to enable push notifications then tap done.
7. Before testing, ensure that the app is in the background on your mobile device (push notifications will not display if the app is in the foreground). 

Troubleshooting Push Notifications on iOS

If you are not receiving push notifications after following the above steps, try the following troubleshooting steps.

1. Navigate to settings on your iPhone, iPad or iPod touch (not settings from within the Insteon app) and tap Notifications
2. Tap on Insteon
3. Flip the switch to enable notifications
4. Ensure that the Insteon app is running in the background or your mobile devices screen is off

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Enabling Push Notifications on Android

1. Tap a device
2. Tap settings followed by Edit This
3. Tap Alerts
4. Make sure the alert is turned on and then tap Message and Recipients
5. Tap Push Notification to enable push notifications then tap the save icon.

Troubleshooting Push Notifications on Android

If you are not receiving push notifications after following the above steps, try the following troubleshooting steps.

1. Navigate to settings on your Android device (not settings from within the Insteon app) and tap Applications
2. Tap Application Manager
3. Tap Insteon
4. Tap the checkbox for Show Notifications

Customizing Alerts with Insteon Hub

With the Insteon Hub, you are able to customize the alerts that you receive from your devices. This can include adding extra email recipients to customizing the subject and body of the message that you receive. This is a good way to tell the difference between a front door and back door using multiple open/close sensors. This process would need to be performed on each alert that you want to change. To do this, follow these steps:

• Log into your Insteon for Hub application on your phone or mobile device

• Navigate to "Settings"

• Tap on "Devices"

• Tap the device you wish to customize

• Tap on "Alerts"

• Tap on "Message and Recipients"  (you will need to customize the "ON" alert and the "Off" alert separately)

• Configure the email address,  subject and body of your message. You can also enable or disable push notifications.

Supported Insteon Devices with the Insteon for Hub App

This chart shows supported Insteon devices on iOS, Android, Windows and Windows Phone. The information in this chart is applicable for Insteon Hub (2242-222) and Insteon Hub (2245-222) with the Insteon for Hub app.

For a list of supported devices for the HomeKit-enabled Insteon Hub (2243-222) and Insteon+ app, see this article instead.

If you need help identifying your version of Insteon Hub, see this article.

	iOS	Android	Windows	Windows Phone
Dimmer Module
On/Off Module
Outdoor On/Off Module
LED Bulb
LED Bulb for Recessed Lights
Dimmer Switch
Dimmer Switch (1000W)
Dimmer Switch (2-Wire)
On/Off Switch
Dimmer Keypad (6-Button)			Load Only	Load Only
Dimmer Keypad (8-Button)			Load Only	Load Only
On/Off Keypad (6-Button)			Load Only	Load Only
On/Off Keypad (8-Button)			Load Only	Load Only
Dimmer Outlet
On/Off Outlet (2007)
On/Off Outlet (2014)			Upper Outlet Only	Upper Outlet Only
Wired Thermostat
Wireless Thermostat	-	-	-	-
Thermostat Adapter
Mini Remote (Wireless Switch)		-	-	-
Mini Remote (4-Scene)		-	-	-
Mini Remote (8-Scene)		-	-	-
WiFi Camera
HD WiFi Camera			-	-
Outdoor WiFi camera
HD Outdoor WiFi Camera			-	-
Open/Close Sensor
Hidden Door Sensor
Motion Sensor
Leak Sensor
Smoke Bridge
IO Module
Ceiling Fan Controller			Light Only	Light Only
Dimmer Micro Module
On/Off Micro Module
Open/Close Micro Module
Ballast Dimmer
Dimmer In-Line Module
On/Off In-Line Module
220V Load Controller
Dimmer DIN Rail Module
On/Off DIN Rail Module
MorningLinc / MiLock Controller			-	-
IRLinc Transmitter	-	-	-	-
IRLinc Receiver	-	-	-	-
SeriaLinc	-	-	-	-
Range Extender
Energy Display	-	-	-	-
iMeter Solo	-	-	-	-
SynchroLinc	-	-	-	-
Nest® Thermostat			-	-
X10	Hub (2012) Only	Hub (2012) Only	-	-

Push Notifications continue after signing out of Insteon for Hub

After configuring push notifications, you will continue to receive alerts even after signing out of your account from the Insteon for Hub app. To stop push notifications, disable notifications from the Insteon for Hub system-level app settings.

• From the home screen on your iPhone, iPad or iPod touch, tap Settings
• Scroll to the bottom of the list and locate "INSTEON"
• Under the "Allow Insteon to Access" section, tap Notifications
• Tap the switch to disable notifications in the "Allow Notifications" row

You will no longer receive push notifications using the Insteon for Hub app.

Locate your device's Set Button

Use this article to help locate the set button on your Insteon Device.

Device	Set Button Location
Hub (2012)	On the back panel, next to the power connector. On Insteon Hub (2012), only use the set button when instructed to do so.
Hub (2014)	On the back panel, next to the ethernet connector. On Insteon Hub (2014), only use the set button when instructed to do so.
Hub Pro	On the back panel, next to the power connector.
Dimmer Module	On the right-hand side, beneath the bright and dim buttons
On/Off Module	On the right-hand side, beneath the on and off buttons
Outdoor On/Off Module	On the bottom, to the right of the controlled power outlet
LED Bulb	LED Bulb does not have a set button. To "press" the set button, follow the following steps: Connect LED Bulb to power Unscrew (or disconnect power) LED Bulb Reinsert (or reconnect power) to LED Bulb LED Bulb will "press" a virtual set button
LED Bulb for Recessed Lights	LED Bulb for Recessed Lights does not have a set button. To "press" the set button, follow the following steps: Connect LED Bulb to power Unscrew (or disconnect power) LED Bulb Reinsert (or reconnect power) to LED Bulb LED Bulb will "press" a virtual set button
Mini Remote (Wireless Switch)	On the bottom, between the Micro USB connector and On/Off Switch
Mini Remote (4-Scene)	On the bottom, between the Micro USB connector and On/Off Switch
Mini Remote (8-Scene)	On the bottom, between the Micro USB connector and On/Off Switch
Dimmer Switch	Beneath the paddle, in-line with the switch trim
Dimmer Switch (1000W)	Beneath the paddle, in-line with the switch trim
Dimmer Switch (2-Wire)	Beneath the paddle, in-line with the switch trim
On/Off Switch	Beneath the paddle, in-line with the switch trim
Dimmer Toggle Switch	Beneath the toggle switch
On/Off Toggle Switch	Beneath the toggle switch
Dimmer Keypad (6-Button)	Beneath the Off button, in-line with the keypad trim
Dimmer Keypad (8-Button)	Beneath the G and H buttons, in-line with the keypad trim
On/Off Keypad (6-Button)	Beneath the Off button, in-line with the keypad trim
On/Off Keypad (8-Button)	Beneath the G and H buttons, in-line with the keypad trim
Dimmer Outlet	Between the upper and lower outlets
On/Off Outlet (2011)	Between the upper and lower outlets
On/Off Outlet (2014)	Between the upper and lower outlets. Each set button controls the outlet to which it is nearest.
Wired Thermostat	Beneath the cover, in the lower left-hand corner (later versions have the set button exposed through the cover)
Wireless Thermostat	Beneath the cover, in the lower left-hand corner
Venstar Thermostat Adapter	On the right side, next to the status LED
Open/Close Sensor	For models manufactured in 2012 or later, on the top, to the right of the status LED. For models manufactured prior to 2012, beneath the cover between the external sensor terminals and the jumper pins.
Hidden Door Sensor	On the top, towards the rear of the sensor in a recessed cove
Motion Sensor	Beneath the rear cover, to the right of the jumper pins and sensitivity dials
Leak Sensor	On the top, to the right of the status LED and antenna
Smoke Bridge	On the right-hand side
IO Module	On the right-hand side, next to the status LED
Ceiling Fan Controller	On the end nearest the wires, labeled Fan and Light
Dimmer DIN Rail Module	On the front, beneath the paddle
On/Off DIN Rail Module	On the front, beneath the paddle
Dimmer Micro Module	In the upper left corner, beneath the Bright and Dim buttons
On/Off Micro Module	In the upper left corner, beneath the On and Off buttons
Open/Close Micro Module	In the upper left corner, beneath the Open and Close buttons
0-10V Ballast Dimmer	On the right side, next to the status LED
Dimmer In-Line Module	On the front, beneath the Off button
On/Off In-Line Module	On the front, in the lower left corner
220V Load Controller (Normally Open)	On the front, to the left of center
220V Load Controller (Normally Closed)	On the front, to the left of center
Door Lock and Deadbolt Controller	On the right-hand side, next to the status LED
IR Transmitter	On the right-hand side, next to the status LED
IR Receiever	On the right-hand side, next to the status LED
Serial Bridge	On the right-hand side, next to the status LED
iMeter Solo	On the right-hand side, next to the status LED
SynchroLinc	On the right-hand side, next to the status LED
Range Extender	On the right-hand side

Port Forwarding Guides

The port forwarding set up is reliant upon the specific brand and model number of the router being used. The Insteon Hub (2012) and Insteon WiFi Cameras require forwarding for access to your network device from outside of your home network. The new Insteon Hub (2014) does not require port forwarding. Regardless of the router being used, the process of port forwarding is similar. Below is a list of port forwarding guides for popular routers:

• 2-Wire (AT&T/SBC)
• Belkin
• D-Link
• Linksys/Cisco
• Netgear
• Thomson
• Verizon/Actiontec

Please follow the link below if your router is not listed.

Port Forwarding Guides

Understanding Linking

Links are One-Way

When linking Insteon devices, the links that are created are one-way.
 

Switch A will turn Switch B On and Off but
Switch B cannot turn Switch A On or Off

Links Remember a Device's State

The current state of the controlled device is stored in the link: On, Off, or Dimmed.

The switch will turn on the Lamp Dimmer to 75% brightness.

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Controllers

Insteon devices that can turn other devices On or Off are called controllers.
 

Sensors, Switches, Keypads, and the Hub are common controllers.

Responders

Insteon devices that receive the command of a controller are called responders.

Switches, Keypads, Plug-In Modules and In-Line Modules  are common responders.

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Controller-Only

Some devices, like sensors, can only control other devices.
 

The Motion Sensor will turn on the Switch but the switch cannot control the Motion Sensor.

Responder-Only

Some devices  cannot control other devices; these devices only receive Insteon commands.

The LED Bulb cannot control the Dimmer Switch but the Dimmer Switch can control the LED Bulb.

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Grouping Devices

You may want to group together two devices, for example, in a virtual-three way configuration. For Insteon, this is called cross linking.

To mirror Switch A to Switch B so that they each control one another and the connected load, Cross Linking is necessary. 

Use Cross Linking

To Cross Link, simply turn on the devices and perform the linking process twice, once in each direction.

Link Switch A to Switch B and repeat to link Switch B to Switch A

Identifying Your Device Revision

As we continually improve our products by adding new features, some instructions may vary depending onthe particular revision of your product. See below for instructions on locating the revision of your product.

Non-Wired-In Devices

1. Look at the back of the unit (unplug the unit from the wall if it is a plug-in product)

2. Locate the sticker (on the label side) which contains the letter "V" followed by a number like "1.0"

In-Wall Switches, Keypads & Outlets

1. If the product is already installed, remove the trim plate

2. Locate the sticker (on the aluminum bracket) which contains the letter "V" followed by a number like "1.0"

DIN Rail Modules

1. Locate the sticker on the left side of the module which contains the letter "V" followed by a number like "1.0"

2. If ganged together, you may need to remove the DIN Rail module from its mounting rail

Mini Remotes

1. Locate the sticker on the back of the remote which contains the letter "V" followed by a number like "1.0"

Wireless Sensors

1. On Open/Close sensors, remove the top housing. For Motion sensors, remove the back access panel and the battery.

2. Locate the sticker which contains the letter "V" followed by a number like "1.0"

Insteon Glossary of Terms

Controller
The Insteon transmitter

Responder
The Insteon reciever

Blinking
LED turning on and off repeatedly

Dual-Band
An Insteon device that can send and receive both Insteon powerline signals and Insteon radio frequency signals

Ramp Rate
The speed at which the load fades on or off

On-Level
The preset brightness level a device will return to when turned on

Link
A one way association between a controller and responder

Linking
A method for associating Insteon controller buttons with groups of Insteon responders such that the responders instantly return to a memorized state when the button is pushed. Links can be made manually with the set button or using software.

Unlinking
The process by which an Insteon device can remove stored links. Just as with linking, unlinking is a one-way process and should be performed in both directions for devices that are both controllers and responders of each other, as in a 3-way switch scenario.

Multi-Linking / Multi-Unlinking
A special mode that allows more than one link to be either created or removed simultaneously, without laborious set button presses. When in linking or unlinking mode, an Insteon device will continue to link to other devices until the set button is tapped or four minutes have elapsed, whichever occurs first.

Factory Reset
A process that erases all stored links and reconfigures the device to factory defaults.

Load
The device that you are controlling (e.g. a light bulb, ceiling fan, etc.)

On/Off
A device that can control its connected load to turn on and off but cannot dim. Usually a relay-based device.

Retry
A 2nd (or subsequent) attempt by a controller to send an Insteon signal, usually after an acknowledge is not received from the responder in the expected time-slot.

Scene
Multiple devices respond to memorized states. For example, a dinner time scene turns on the dining table light, dims the kitchen lights to 10%, backyard lights turn off and the thermostat adjusts to 72º.

Set Button
A button on an Insteon device that is used for setting or changing its properties

Simulcast
A method for increasing the reliability of message delivery in a network. When a node in a network sends a message, every other node that hears the message retransmits it at precisely the same time based on a global clock, provided that the message has not already been retransmitted some maximum number of times. Message propagation is more robust because each node adds its energy to the signal, much like voices in a choir. Simulcasting is much simpler than message routing because there are no routing tables to maintain and nodes can join the network without any installation procedure.