Apple Watch Device Support

This article details the control functionality of the Insteon Apple Watch app. For details on supported features as well as required accessories, see this article.

Dimmer Module	On / 50% / 25% / Off
On/Off Module	On / Off
Outdoor On/Off Module	On / Off
LED Bulb	On / 50% / 25% / Off
LED Bulb for Recessed Lights
Dimmer Switch
Dimmer Switch (1000W)
Dimmer Switch (2-Wire)
On/Off Switch	On / Off
Dimmer Keypad (6-Button)	On / 50% / 25% / Off for hard-wired load
Dimmer Keypad (8-Button)
On/Off Keypad (6-Button)	On / Off for hard-wired load
On/Off Keypad (8-Button)
Dimmer Outlet	On / 50% / 25% / Off
On/Off Outlet (2007)	On / Off
On/Off Outlet (2014)	On / Off for upper outlet. Lower outlet currently unavailable.
Wired Thermostat	Heat / Cool / Auto / Off mode selection
Wireless Thermostat	Heat / Cool / Auto / Off mode selection if wall-powered
Thermostat Adapter	Heat / Cool / Auto / Off mode selection
Mini Remote (Wireless Switch)	Not Supported
Mini Remote (4-Scene)
Mini Remote (8-Scene)
WiFi Camera	Video streaming at roughly 1/2 FPS
HD WiFi Camera
Outdoor WiFi camera
HD Outdoor WiFi Camera
Open/Close Sensor	Sensor status and push notifications
Hidden Door Sensor
Motion Sensor
Leak Sensor
Smoke Bridge
IO Module	Open / Close for relay, Status for sensor input
Ceiling Fan Controller	On / 50% / 25% / Off for light, Fast / Medium / Slow / Off for fan
Dimmer Micro Module	On / 50% / 25% / Off
On/Off Micro Module	On / Off
Open/Close Micro Module	Open / Close supported but displayed as On / Off
Ballast Dimmer	On / 50% / 25% / Off
Dimmer In-Line Module	On / 50% / 25% / Off
On/Off In-Line Module	On / Off
220V Load Controller	On / Off
Dimmer DIN Rail Module	On / 50% / 25% / Off
On/Off DIN Rail Module	On / Off
MorningLinc	Lock / Unlock
IRLinc Transmitter	Not Supported
IRLinc Receiver
SeriaLinc
Range Extender
Energy Display
iMeter Solo
SynchroLinc

Sensor Shows Unknown Status

A sensor or other battery-powered device will show a yellow status circle and report "Unknown" if the Insteon Hub is unable to ascertain a sensor's status.

• If your sensor was recently added to the Insteon App, tap the sensor's set button. This should update the status in the Insteon Hub and the app should begin tracking the status of the sensor.
• If your sensor has been added to the Insteon App for a while and has only recently begun showing Unknown, it is possible that the Sensor's battery is low and needs to be replaced.

A wall-powered device may also show Unknown status. Ensure that the device is still connected to power and shows a red, green or white status LED. If not, check the power to the device. If power is normal, contact Insteon Support for additional troubleshooting or consult the product's Owner's Manual.

Transitioning from Text Messages to Push Notifications

Our SMS (Text Message) alert service is changing to push notifications.

We endeavor to keep our promise of no monthly fees; changing to push notifications will provide you with a better alert experience and help keep the services we provide free of charge.

For those that prefer SMS, you can continue to receive alerts via SMS by using a mobile phone number email address. Follow the link below to learn more. 

• Send Insteon Alerts via SMS Using a Mobile Phone Number Email

What is a push notification?

Push notification alerts are similar to a text alerts but instead of being tied to a phone number, they are connected to your Insteon account and app. Types of notifications include:

• Sounds/Vibrate: An audible alert plays
• Alerts/Banners: An alert or banner appears on the screen

Where do I get the Insteon App with push notifications? 

The latest versions of our iOS (v1.9.29) and Android (v1.7.5) apps have push notifications available. Instructions on how to enable push notifications for Insteon devices can be found below. This service will be coming to soon to our Windows apps.

• Enable Push Notifications on iPhone, iPad or iPod touch
• Enable Push Notifications on Android devices

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Requirements for Receiving Push Notifications

• The Insteon for Hub app must be installed on the mobile device
• On the log-in screen "Remember me" must be enabled, allowing the app to stay logged in
• For iOS only, the app must either be in the background or the screen off in order to receive an alert. 

Enabling Push Notifications on iOS

1. When launching the app with the latest update, you will be asked to allow Insteon to send you push notifications, tap "OK"
2. Choose the sensor (or device) and swipe left to access the Drawer
3. Tap Edit 
4. Tap Alerts
5. Make sure that the alert is enabled and then tap Message & Recipients
6. Tap Push Notification to enable push notifications then tap done.
7. Before testing, ensure that the app is in the background on your mobile device (push notifications will not display if the app is in the foreground). 

Troubleshooting Push Notifications on iOS

If you are not receiving push notifications after following the above steps, try the following troubleshooting steps.

1. Navigate to settings on your iPhone, iPad or iPod touch (not settings from within the Insteon app) and tap Notifications
2. Tap on Insteon
3. Flip the switch to enable notifications
4. Ensure that the Insteon app is running in the background or your mobile devices screen is off

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Enabling Push Notifications on Android

1. Tap a device
2. Tap settings followed by Edit This
3. Tap Alerts
4. Make sure the alert is turned on and then tap Message and Recipients
5. Tap Push Notification to enable push notifications then tap the save icon.

Troubleshooting Push Notifications on Android

If you are not receiving push notifications after following the above steps, try the following troubleshooting steps.

1. Navigate to settings on your Android device (not settings from within the Insteon app) and tap Applications
2. Tap Application Manager
3. Tap Insteon
4. Tap the checkbox for Show Notifications

Customizing Alerts with Insteon Hub

With the Insteon Hub, you are able to customize the alerts that you receive from your devices. This can include adding extra email recipients to customizing the subject and body of the message that you receive. This is a good way to tell the difference between a front door and back door using multiple open/close sensors. This process would need to be performed on each alert that you want to change. To do this, follow these steps:

• Log into your Insteon for Hub application on your phone or mobile device

• Navigate to "Settings"

• Tap on "Devices"

• Tap the device you wish to customize

• Tap on "Alerts"

• Tap on "Message and Recipients"  (you will need to customize the "ON" alert and the "Off" alert separately)

• Configure the email address,  subject and body of your message. You can also enable or disable push notifications.

Supported Insteon Devices with the Insteon for Hub App

This chart shows supported Insteon devices on iOS, Android, Windows and Windows Phone. The information in this chart is applicable for Insteon Hub (2242-222) and Insteon Hub (2245-222) with the Insteon for Hub app.

For a list of supported devices for the HomeKit-enabled Insteon Hub (2243-222) and Insteon+ app, see this article instead.

If you need help identifying your version of Insteon Hub, see this article.

	iOS	Android	Windows	Windows Phone
Dimmer Module
On/Off Module
Outdoor On/Off Module
LED Bulb
LED Bulb for Recessed Lights
Dimmer Switch
Dimmer Switch (1000W)
Dimmer Switch (2-Wire)
On/Off Switch
Dimmer Keypad (6-Button)			Load Only	Load Only
Dimmer Keypad (8-Button)			Load Only	Load Only
On/Off Keypad (6-Button)			Load Only	Load Only
On/Off Keypad (8-Button)			Load Only	Load Only
Dimmer Outlet
On/Off Outlet (2007)
On/Off Outlet (2014)			Upper Outlet Only	Upper Outlet Only
Wired Thermostat
Wireless Thermostat	-	-	-	-
Thermostat Adapter
Mini Remote (Wireless Switch)		-	-	-
Mini Remote (4-Scene)		-	-	-
Mini Remote (8-Scene)		-	-	-
WiFi Camera
HD WiFi Camera			-	-
Outdoor WiFi camera
HD Outdoor WiFi Camera			-	-
Open/Close Sensor
Hidden Door Sensor
Motion Sensor
Leak Sensor
Smoke Bridge
IO Module
Ceiling Fan Controller			Light Only	Light Only
Dimmer Micro Module
On/Off Micro Module
Open/Close Micro Module
Ballast Dimmer
Dimmer In-Line Module
On/Off In-Line Module
220V Load Controller
Dimmer DIN Rail Module
On/Off DIN Rail Module
MorningLinc / MiLock Controller			-	-
IRLinc Transmitter	-	-	-	-
IRLinc Receiver	-	-	-	-
SeriaLinc	-	-	-	-
Range Extender
Energy Display	-	-	-	-
iMeter Solo	-	-	-	-
SynchroLinc	-	-	-	-
Nest® Thermostat			-	-
X10	Hub (2012) Only	Hub (2012) Only	-	-

Push Notifications continue after signing out of Insteon for Hub

After configuring push notifications, you will continue to receive alerts even after signing out of your account from the Insteon for Hub app. To stop push notifications, disable notifications from the Insteon for Hub system-level app settings.

• From the home screen on your iPhone, iPad or iPod touch, tap Settings
• Scroll to the bottom of the list and locate "INSTEON"
• Under the "Allow Insteon to Access" section, tap Notifications
• Tap the switch to disable notifications in the "Allow Notifications" row

You will no longer receive push notifications using the Insteon for Hub app.

Port Forwarding Guides

The port forwarding set up is reliant upon the specific brand and model number of the router being used. The Insteon Hub (2012) and Insteon WiFi Cameras require forwarding for access to your network device from outside of your home network. The new Insteon Hub (2014) does not require port forwarding. Regardless of the router being used, the process of port forwarding is similar. Below is a list of port forwarding guides for popular routers:

• 2-Wire (AT&T/SBC)
• Belkin
• D-Link
• Linksys/Cisco
• Netgear
• Thomson
• Verizon/Actiontec

Please follow the link below if your router is not listed.

Port Forwarding Guides

Insteon Hub (2014) - Quick Start Guide

Download PDF

Insteon Hub (2014) - Owner's Manual

Download PDF