Download the Insteon App

Download the Insteon app to setup, configure and control devices with Insteon Hub (2242-222 or 2245-222).

Garage Door Status settings for Hub (iOS)

Please see the pictures below for the general settings for the Garage Door Status kit on your Apple iOS device:

Do not forget to tap on "Done" at the top right of the screen to save your settings.

Removing a House from your Hub App (iOS)

Removing a second house from your Insteon for Hub Application (iOS)
 
Description Multiple Hubs have been added to the same account but now one needs to be removed.

Solution: If you are still able to login to your Insteon for Hub account follow the steps below to remove the unwanted Hub. If you no longer have access to the account you will need to contact Insteon tech support so that they can delete the entire account.

Step 1: On your iOS device, login to your Insteon for Hub application

Step 2: Navigate to the "Settings" page.

Step 3: Tap on "House Management"

Step 4: Make sure that you are logged into the Hub you are keeping.

Step 5:  On the Hub that you wish to remove, swipe from right to left to reveal a red "Delete" button. Tap on the "Delete" button to remove the Hub.

Incorrect Account User Name or Password during Hub Setup

You may occasionally encounter an alert informing you that your account user name or password is incorrect during initial Insteon Hub setup. There are several reasons why this might occur.

• The user name or password was mistyped.
• The user name or password has been changed since the last login with the Insteon app.
• Your account entry in Insteon's database may be damaged and need to be recreated.

Resolution

If you encounter this message while attempting to add an Insteon Hub for the first time, please contact Insteon support and reference this article.

If you encounter this message while attempting to add a second Insteon Hub, try signing out of the Insteon app and then begin the add process again. If you still encounter this message, please contact Insteon support and reference this article.

Connect to Wi-Fi and Scan the QR Code Again

When setting up an Insteon Hub (2014) for the first time, you may encounter an alert informing you to connect to your home's WiFi network and scan the QR code again. This alert will appear for Insteon Hubs with firmware versions 1005 and prior.

Step 1

Tap the Home button on your iPhone, iPad or iPod touch and navigate to settings.

Step 2

Tap WiFI

Step 3

Ensure WiFi is on and tap your home's WiFi network.

If you have more than one WiFi router, it is important to join the WiFi network created by the router into which your Insteon Hub is connected. Learn more about identifying your home's WiFi router.

Step 4

Tap the Home button on your iPhone, iPad or iPod touch and return to the Insteon app.

Unable to establish a connection with your Insteon Hub

When signing into the Insteon app, you may occasionally encounter an alert informing you that the app was unable to establish a connection to the Insteon Hub. There are several reasons why this may occur.

• Your home's internet connection is offline
• Your home's internet router or modem is not functioning properly
• Insteon Hub may have become unplugged from ethernet or power

Basic Troubleshooting

1. Ensure that your Insteon Hub is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. If your Hub shows a solid red status LED, your Hub is unable to connect to the internet.
2. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
3. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
4. Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.
5. Try restarting your router and cable or DSL modem.

If none of the above steps resolved your issue, follow the steps outlined in this article to perform a network reset.

If you are still unable to connect to your Insteon Hub after following the above steps, contact Insteon Support (866-243-8022) and reference this article.

Insteon Apple Watch App Stops Responding

If the Insteon App on Apple Watch stops responding, try Force Quitting the app on your Apple Watch.

• Symptoms of an unresponsive app
• Buttons do not respond to taps
• Sensors do not update
• WiFi Cameras do not update
• Control actions do not execute after tapping a button

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Steps to Resolve

1. With the Insteon App on Apple Watch open, press and hold the side button until the power options are displayed.

2. Press and hold the side button again until you are returned to the home screen.

Apple Watch App Frequently Asked Questions

• Will the Insteon App on Apple Watch work with HomeKit?

No, the Insteon App on Apple Watch communicates directly with Hub (2012) or Hub (2014) using the existing Insteon app on iPhone.
 

• Can I use Siri on Apple Watch to control Insteon devices and scenes?

No, control of Insteon devices via Siri is not available using either the Apple Watch or your iPhone, iPad or iPod touch.
 

• Will the Insteon App on Apple Watch work with Hub Pro?

The upcoming Hub Pro utilizes the new Insteon+ app which is substantially different from the current Insteon app available in the App Store. As Insteon+ is not yet released, its features, including an Apple Watch companion app, may change.
 

• Can I use the Insteon App on Apple Watch with my Android or Windows device?

The Insteon App on Apple Watch requires an iPhone 5, 5C, 5S, 6 or 6+. The Insteon App on Apple Watch is not compatible with Android or Windows devices.
 

• Is there a version of the Insteon App on Apple Watch available for Android Wear or the Microsoft Band?

Insteon is not currently developing a similar app for Android Wear or the Microsoft Band.
 

• How much does the Insteon App for Apple Watch cost?

The Insteon App on Apple Watch is free and available in the App Store.

Apple Watch Supported Features

With the Insteon App on Apple Watch, control and monitoring of your home has never been so easy. Due to the nature of interacting with Apple Watch, the Insteon App on Apple Watch has a reduced feature set compared to the Insteon App for iPhone, iPad an iPod touch.

Supported Features

For a detailed list of supported devices, see this article.

• Control dimmable devices including LED Bulbs, Wall Switches, Plug-in Devices and more
• Control on/off devices including On/Off Modules, Wall Outlets, and more
• Control of ceiling fans including fan speed and light brightness
• Control of thermostat mode
• Control of door locks
• Control and monitoring of I/O Modules
• Monitoring of SD and HD WiFi Cameras
• Monitoring of sensors

Required Accessories

To take advantage of the Insteon App on Apple Watch, several accessories are required.

• Insteon Hub (2012) or Insteon Hub (2014) with at least one Insteon device
• iPhone 5, 5C, 5S, 6, 6+ running the latest version of iOS.
• Apple Watch

Limitations

• Status is currently only displayed for sensors. Other devices do not show their current state from the Insteon App on Apple Watch.
• Thermostat control is limited to thermostat mode only. Changing the set points or toggling a whole house fan is currently unavailable in the Insteon App on Apple Watch.
• Camera monitoring is limited to roughly 1 frame every 2 seconds, assuming ideal networking conditions. Pan and tilt control and two-way audio is unavailable in the Insteon App on Apple Watch.
• All configuration of your home must take place on and iPhone, iPad, iPod touch, Android device or Windows device. The Insteon App on Apple Watch uses your home's existing configuration including any favorites, scenes and devices.
• Push notifications on Apple Watch require an Insteon device be configured for push notifications using the Insteon for Hub app on iPhone, iPad or iPod touch.
• Use of the Insteon App on Apple Watch requires your iPhone to be connected and within range of your Apple Watch.

Accessibility

The Insteon App on Apple Watch features full support for VoiceOver on Apple Watch. Visually-impaired users can use VoiceOver to read aloud the status of their home's sensors and control all supported devices from Apple Watch. To use VoiceOver, navigate to Accessibility from the Apple Watch Companion app on your iPhone.

Apple Watch Device Support

This article details the control functionality of the Insteon Apple Watch app. For details on supported features as well as required accessories, see this article.

Dimmer Module	On / 50% / 25% / Off
On/Off Module	On / Off
Outdoor On/Off Module	On / Off
LED Bulb	On / 50% / 25% / Off
LED Bulb for Recessed Lights
Dimmer Switch
Dimmer Switch (1000W)
Dimmer Switch (2-Wire)
On/Off Switch	On / Off
Dimmer Keypad (6-Button)	On / 50% / 25% / Off for hard-wired load
Dimmer Keypad (8-Button)
On/Off Keypad (6-Button)	On / Off for hard-wired load
On/Off Keypad (8-Button)
Dimmer Outlet	On / 50% / 25% / Off
On/Off Outlet (2007)	On / Off
On/Off Outlet (2014)	On / Off for upper outlet. Lower outlet currently unavailable.
Wired Thermostat	Heat / Cool / Auto / Off mode selection
Wireless Thermostat	Heat / Cool / Auto / Off mode selection if wall-powered
Thermostat Adapter	Heat / Cool / Auto / Off mode selection
Mini Remote (Wireless Switch)	Not Supported
Mini Remote (4-Scene)
Mini Remote (8-Scene)
WiFi Camera	Video streaming at roughly 1/2 FPS
HD WiFi Camera
Outdoor WiFi camera
HD Outdoor WiFi Camera
Open/Close Sensor	Sensor status and push notifications
Hidden Door Sensor
Motion Sensor
Leak Sensor
Smoke Bridge
IO Module	Open / Close for relay, Status for sensor input
Ceiling Fan Controller	On / 50% / 25% / Off for light, Fast / Medium / Slow / Off for fan
Dimmer Micro Module	On / 50% / 25% / Off
On/Off Micro Module	On / Off
Open/Close Micro Module	Open / Close supported but displayed as On / Off
Ballast Dimmer	On / 50% / 25% / Off
Dimmer In-Line Module	On / 50% / 25% / Off
On/Off In-Line Module	On / Off
220V Load Controller	On / Off
Dimmer DIN Rail Module	On / 50% / 25% / Off
On/Off DIN Rail Module	On / Off
MorningLinc	Lock / Unlock
IRLinc Transmitter	Not Supported
IRLinc Receiver
SeriaLinc
Range Extender
Energy Display
iMeter Solo
SynchroLinc