Hub Services - Unplanned Disruption


Starting on the morning of February 23rd, one of our service provider begin experiencing higher-than-normal error rate and latency on services that Insteon Hubs and mobile apps use for communication. The provider released fixes over the next few days to address the issue and as of Sunday afternoon the issues have been addressed. 

Platforms Affected

  • Instead Hub and mobile app services:
    • Access, control, monitoring through Insteon for Hub app
    • Integration with Amazon Alexa voice services
    • Integration with Logitech
    • Any other 3rd party integrations that connect with Insteon using the Insteon API