Unable to Update or Read your Camera's Wi-Fi or Network Settings


When configuring an Insteon Wi-Fi Camera, you may encounter an alert informing you that the Insteon app was unable to update or read you camera's Wi-Fi or network settings. There are several reasons why this may occur.

  • Your camera may have become unplugged from ethernet or power
  • Your iPhone, iPad or iPod touch has been disconnected from your home's Wi-Fi network
  • Your home's internet router is not functioning properly.


Basic Troubleshooting

  1. Ensure that your Wi-Fi Camera is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable.
  2. Confirm that your internet router is connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
  3. Ensure that your smartphone or tablet is connected to Wi-Fi. For setup to complete, your smartphone or tablet must be connected to the same Wi-Fi network to which your Wi-Fi camera is physically connected.
  4. Try restarting your router.


Use Ethernet

If the Insteon app is unable to update your camera's Wi-Fi settings, you can elect to use ethernet instead of Wi-Fi. You can then use manually configure Wi-Fi settings using the camera's web interface. Once your camera is connected to your network using Wi-Fi, re-add the camera as an already-configured camera.