Connection

Unable to Establish a Connection with Insteon's Servers

 
 

When signing into the Insteon App, you may occasionally encounter an alert informing you that the App was unable to establish a connection with Insteon's servers. There are several reasons why this may occur.

  • Your internet connection is offline
  • Insteon's servers have become unreachable

 

Your Internet Connection is Offline

  • Check that your device is still connected to the internet by attempting to browse to a website using your device's internet browser.
  • If you are on a hotel or business WiFi network, you may need to visit a website to accept the location's terms of service before your device is allowed to browse normally.

 

Insteon's Servers Have Become Unreachable

Check to see if Insteon's servers have encountered a service disruption by checking our System Status page.

If a service disruption or outage has occurred, you will be unable to access your Insteon Hub until service has been restored.

If you are still unable to connect to your Insteon Hub after following the above steps and no known system or service outages are in progress, contact Insteon Support (866-243-8022) and reference the steps in this article.

 

Unable to establish a connection with your Insteon Hub

 
 

When signing into the Insteon app, you may occasionally encounter an alert informing you that the app was unable to establish a connection to the Insteon Hub. There are several reasons why this may occur.

  • Your home's internet connection is offline
  • Your home's internet router or modem is not functioning properly
  • Insteon Hub may have become unplugged from ethernet or power

 

Basic Troubleshooting

  1. Ensure that your Insteon Hub is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. If your Hub shows a solid red status LED, your Hub is unable to connect to the internet.
  2. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
  3. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
  4. Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.
  5. Try restarting your router and cable or DSL modem.

If none of the above steps resolved your issue, follow the steps outlined in this article to perform a network reset.

If you are still unable to connect to your Insteon Hub after following the above steps, contact Insteon Support (866-243-8022) and reference this article.