Error Messages

Already Configured Alert when Setting up an Insteon Hub

 
 

When setting up an Insteon Hub, you may encounter an alert informing you that your Insteon Hub has already been configured with a different account. There are several reasons why this may occur.

  • You have more than one Insteon account and are attempting to setup your Insteon Hub using a different account than the one originally used to configure it.
  • You have created a new Insteon account and are attempting to setup your Insteon Hub that is still associated with your old account.
  • If you have purchased Insteon Hub from another Insteon user, their account may still be associated to the Insteon Hub.

Basic Troubleshooting

Before you can setup your Insteon Hub with a different account, you must first delete your account using the Insteon App.

  1. On iOS, launch the Insteon App and open the drawer by swiping from the right of the display, then tap Settings.
    On Android, tap Settings > Edit This.
    On Windows Phone, swipe through the carousel until you reach Settings.
  2. Tap Account
  3. Tap Delete Account

If you are unable to sign in to the Insteon App, contact Insteon Support and they can help reset access to your Insteon Hub. Be sure to have your Hub's Insteon ID. You can find the Insteon ID on the bottom of the Hub.

 

Incorrect Hub User Name or Password During Hub Setup

 
 

When configuring your Insteon Hub, you may encounter an alert informing you that the user name or password provided is incorrect. There are several reasons why this may occur.

  • The user name or password was mistyped when entering the Hub credentials manually.
     
  • The user name or password was changed from the default credentials printed on the bottom of the Hub (This should only happen if the Hub in question has been previously configured and should not be encountered with a new-out-of-the-box Hub). If you believe this to be the case, attempt a network reset to reset the Hub user name and password and attempt setup again. If you are not the original owner of your Insteon Hub, it would also be advisable to perform a factory reset.
     
  • The QR Code containing the Hub user name and password does not match the credentials stored on the Hub. If you believe this to be the case, first attempt a network reset by following the instructions in this article. If you still encounter the user name or password alert, contact Insteon Support.
 
 
 

User Name and Password for Insteon Hub (2012)

 

This Insteon Hub ships with a default user name and password which is automatically changed the first time it is added using the Insteon App. 

User Name admin
Password Insteon ID, all uppercase and without punctuation. For example "A1B2C3"
Insteon ID Printed on the bottom of the Hub

 
 
 
 

User Name and Password for Insteon Hub (2014)

The user name and password for this Hub is stored in a label applied to the bottom of the Hub. The label contains both an app-readable QR Code as well as human-readable text that includes the Hub user name, password and Insteon ID. When entering the user name and password manually, type slowly to verify that no mistakes are made.

 
User Name Printed on the bottom of the Hub
Password Printed on the bottom of the Hub
Insteon ID Printed on the bottom of the Hub
hub-2-bottom-credentials.png
 
 

Entering the Hub User Name and Password manually

When entering the Hub credentials manually, it is possible to misread some letters of the user name or password. Use the table below for potential alternate letters and numbers that may appear alike.

I, 1, l, i lower case i
upper case I
lower case L
number 1
O, 0, o, Q lower case o
upper case 0
upper case Q
lower case c
upper case C
number 0
B, 8 upper case B
number 8
E, 3 upper case E
number 3
U, V lower case u
upper case U
lower case v
upper case V
 
 

Unable to establish a connection with your Insteon Hub

 
 

When signing into the Insteon app, you may occasionally encounter an alert informing you that the app was unable to establish a connection to the Insteon Hub. There are several reasons why this may occur.

  • Your home's internet connection is offline
  • Your home's internet router or modem is not functioning properly
  • Insteon Hub may have become unplugged from ethernet or power

 

Basic Troubleshooting

  1. Ensure that your Insteon Hub is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. If your Hub shows a solid red status LED, your Hub is unable to connect to the internet.
  2. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
  3. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
  4. Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.
  5. Try restarting your router and cable or DSL modem.

If none of the above steps resolved your issue, follow the steps outlined in this article to perform a network reset.

If you are still unable to connect to your Insteon Hub after following the above steps, contact Insteon Support (866-243-8022) and reference this article.