Insteon for Hub

Download the Insteon App

Download the Insteon app to setup, configure and control devices with Insteon Hub (2242-222 or 2245-222).

Garage Door Status settings for Hub (iOS)

Please see the pictures below for the general settings for the Garage Door Status kit on your Apple iOS device:

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Do not forget to tap on "Done" at the top right of the screen to save your settings.

Incorrect Account User Name or Password during Hub Setup

 
 
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You may occasionally encounter an alert informing you that your account user name or password is incorrect during initial Insteon Hub setup. There are several reasons why this might occur.

  • The user name or password was mistyped.
  • The user name or password has been changed since the last login with the Insteon app.
  • Your account entry in Insteon's database may be damaged and need to be recreated.
 

Resolution

If you encounter this message while attempting to add an Insteon Hub for the first time, please contact Insteon support and reference this article.

If you encounter this message while attempting to add a second Insteon Hub, try signing out of the Insteon app and then begin the add process again. If you still encounter this message, please contact Insteon support and reference this article.

 
 

Connect to Wi-Fi and Scan the QR Code Again

 
 
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When setting up an Insteon Hub (2014) for the first time, you may encounter an alert informing you to connect to your home's WiFi network and scan the QR code again. This alert will appear for Insteon Hubs with firmware versions 1005 and prior.

 

Step 1

Tap the Home button on your iPhone, iPad or iPod touch and navigate to settings.

Step 2

Tap WiFI

Step 3

Ensure WiFi is on and tap your home's WiFi network.

If you have more than one WiFi router, it is important to join the WiFi network created by the router into which your Insteon Hub is connected. Learn more about identifying your home's WiFi router.

Step 4

Tap the Home button on your iPhone, iPad or iPod touch and return to the Insteon app.

 
 

Unable to establish a connection with your Insteon Hub

 
 

When signing into the Insteon app, you may occasionally encounter an alert informing you that the app was unable to establish a connection to the Insteon Hub. There are several reasons why this may occur.

  • Your home's internet connection is offline
  • Your home's internet router or modem is not functioning properly
  • Insteon Hub may have become unplugged from ethernet or power

 

Basic Troubleshooting

  1. Ensure that your Insteon Hub is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. If your Hub shows a solid red status LED, your Hub is unable to connect to the internet.
  2. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
  3. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
  4. Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.
  5. Try restarting your router and cable or DSL modem.

If none of the above steps resolved your issue, follow the steps outlined in this article to perform a network reset.

If you are still unable to connect to your Insteon Hub after following the above steps, contact Insteon Support (866-243-8022) and reference this article.