Maintaining your Home

Setup your HomeKit-enabled Insteon Hub

 

Follow the steps in this article to setup your new Insteon Hub.

 

Step 1

Connect your Hub to the internet and a power outlet using the cables provided. Avoid switched outlets or power strips.

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Step 3

If prompted, allow Insteon+ to access your HomeKit accessory data. If you decline, Insteon+ will be unable to manage your home. You can change this setting from the Privacy Settings on your iPhone, iPad or iPod touch.

Step 4

Create an Insteon account. If you already have an Insteon account, sign in.

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Step 5

Tap Home

Step 6

Tap the Add button

Step 7

Tap Add a Device

Step 8

Tap Insteon Hub at the bottom of the screen. If your Insteon Hub doesn't appear, ensure it is connected to power and your WiFi router. It may take several minutes after connection for Insteon Hub to appear when searching for devices.

Step 9

Enter the 8 digit Accessory Setup Code found on the quick start guide included in the box or on the bottom of Insteon Hub.

Step 10

Finish up by giving your Hub a name and picking an icon.

 
 

Updating Insteon Hub Pro Firmware with Insteon+

 

Updating the firmware on Insteon Hub Pro can add new features, fix bugs and enhance security. Follow the steps in this article to update your firmware.

Read the release notes for Insteon Hub Pro firmware

 

Update Insteon Hub Pro Firmware

Step 1

Ensure your iPhone or iPod touch is connected to the same Wi-Fi network as your Insteon Hub Pro.

Tap Configure

Step 2

Tap Edit Devices

Step 3

Select your Insteon Hub from the list of devices.

Step 4

Tap Check for Updates

Step 5

If an update is available, tap Update to update your Insteon Hub's firmware. Updates usually take about a minute.

Your Hub Pro will go offline for about 30 seconds.

Step 6

Hub Pro will download and install the update.

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Step 7

If updating to version 1.0.5 or earlier, follow the on-screen instructions to restart Hub Pro.

If updating to version 1.0.6 or later, ignore the on-screen instructions to restart Hub Pro and instead quit and relaunch Insteon+.

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Step 8

Some firmware updates unlock additional updates. It's important to repeat the update process until no updates remain.

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Basic Troubleshooting

  1. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
  2. Try restarting your Insteon Hub Pro by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.
  3. Try restarting your router and cable or DSL modem.
  4. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
  5. If you don't see the Check for Updates button, ensure that your iPhone, iPad or iPod touch is connected to the same network as your Insteon Hub Pro. This button will not appear when you are away from home.
  6. If you are on the same Wi-Fi network and you still don't see the Check for Updates button, power cycle your Hub Pro by unplugging the power cord for 30 seconds. It takes about two minutes for Hub Pro to completely restart.
  7. Ensure that Hub Pro is powered on and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. To verify that Hub Pro has a valid IP address, visit this page and click on the large IP address listed for Hub Pro.
    • If you see a blank white page, Hub Pro is online. If you receive an error message from your browser, Hub Pro is not online and should be unplugged from power to be restarted. Each restart takes about two minutes.
    • If after three restarts, your Hub Pro does not appear on your network, contact Insteon Support and reference the steps in this support article.
 
 

Using Insteon+ When You are Away from Home

 

When you are away from home, Insteon+ and Insteon Hub require an Apple TV (3rd generation or later) for remote access. Without a properly configured Apple TV, all of your devices will appear in Insteon+ but their function will be disabled.

 

Configure Remote Access

Step 1

On your iPhone, iPad or iPod touch, navigate to Settings > iCloud. The iCloud account listed is the account Insteon+ is using for your HomeKit configuration.

Step 2

On your Apple TV, navigate to Settings > iCloud. Ensure that you are signed in using the same iCloud account as your iPhone, iPad or iPod touch.

 

Basic Troubleshooting

  • If remote access does not work, sign out of your iCloud account on your Apple TV and then sign back in.
  • Ensure that your Insteon Hub and Apple TV are connected to the same network. If you have multiple routers or a complex networking setup, use the steps in this article to identify where to connect your devices.
  • Remote access only works with Apple TV (3rd generation or later). Applicable model numbers are A1427 and A1469. If you are unsure about the model of your Apple TV, visit apple.com for support.