Push Notifications

Troubleshooting Push Notifications on Android

 

After configuring push notifications in the Insteon app, you may occasional encounter a situation where you do not receive alerts. There are several reasons why this might occur.

  • Push notifications for the Insteon app are disabled
  • Alerts for the desired device are disabled
  • The Insteon app may need to be restarted

 

Ensure Push Notifications are Enabled

With Android, the Insteon app needs approval to send push notifications. If this approval has been revoked, Insteon will be unable to notify you of device updates via push notifications.

1. Navigate to Settings

android-settings.png

2. Tap Applications or Application Manager

android-application-manager.png

3. Scroll down in the list and tap Insteon

android-insteon.png

4. Ensure the Show Notifications checkbox is checked

android-show-notifications.png
 

Enable Alerts for the Desired Device

If you wish to receive alerts from an Insteon device, that device must be configured to send alerts. Different devices can send alerts for different events including on, off, open, closed, wet and dry.

1. In the Insteon app, tap Settings in the lower right corner and tap Edit Settings

android-edit-this.png

2. Tap Devices

android-devices.png

3. Tap the desired device

android-desired-device.png

4. Tap Alerts

android-alerts.png

5. Ensure that the button for the desired alert is on and then tap Message & Recipients

android-message-and-recipient.png

6. Ensure that the button for Push Notification is on

android-push-notification.png
 

Additional Troubleshooting

If, even after following all of the above-listed steps, you are still not receiving alerts from devices, try the following.

  • Follow the steps provided by your Android device manufacturer to force close the Insteon app
  • Remove the affected Insteon device and re-add it to the Insteon app. Ensure that alerts are configured after re-adding the device.
  • Remove and reinstall the Insteon app from your mobile device
 
 

Troubleshooting Push Notifications on iPhone, iPad and iPod touch

 

After configuring push notifications in the Insteon app, you may occasional encounter a situation where you do not receive alerts. There are several reasons why this might occur.

  • Push notifications for the Insteon app are disabled
  • Alerts for the desired device are disabled
  • The Insteon app may need to be restarted

 

Push notifications on iPhone, iPad, iPod touch and Apple Watch

  • You will not receive push notifications on iPhone, iPad or iPod touch while using the Insteon app.
  • You will only receive notifications on Apple Watch when your iPhone's display is locked.

 

Ensure Push Notifications are Enabled

With iPhone, iPad and iPod touch, the Insteon app needs approval to send push notifications. If this approval has been revoked, Insteon will be unable to notify you of device updates via push notifications.

1. Navigate to Settings

IMG_0497.png

2. Scroll down in the list and tap Insteon

IMG_0498.png

3. Tap Notifications

IMG_0499.png

4. Ensure that the Allow Notifications switch is on

IMG_0500.png
 

Enable Alerts for the Desired Device

If you wish to receive alerts from an Insteon device, that device must be configured to send alerts. Different devices can send alerts for different events including on, off, open, closed, wet and dry.

1. In the Insteon App, navigate to Settings

IMG_0501.png

2. Tap Devices

IMG_0502.png

3. Tap the desired device

IMG_0503.png

4. Tap Alerts

IMG_0504.png

5. Ensure that the switch for the desired alert is enabled then tap Message & Recipients

IMG_0506.png

6. Ensure that the switch for Push Notification is enabled

IMG_0507.png
 

Quit and Relaunch the Insteon App

If your alerts are configured correctly and you are not receiving them, try quitting and relaunching the Insteon app.

1. With the Insteon app open, double-tap the Home button

double-tap-home-button.png

2. Swipe up to quit the Insteon app. Relaunch the Insteon app.

swipe-up.png
 

Force Quit the Insteon App

If quitting the Insteon app does not resolve issues with receiving alerts, try force quitting the Insteon app.

1. With the Insteon app open, press and hold the power button on your iPhone, iPad or iPod touch

power-button.png

2. Release the power button and press and hold the Home button until the Insteon app disappears. Relaunch the Insteon app.

home-button.png
 

Additional Troubleshooting

If, even after following all of the above-listed steps, you are still not receiving alerts from devices, try the following.

  • Remove the affected Insteon device and re-add it to the Insteon app. Ensure that alerts are configured after re-adding the device.
  • Remove and reinstall the Insteon app from your mobile device
 
 

Send Insteon Alerts via SMS Using a Mobile Phone Number Email

Did you know that your mobile phone number has a corresponding email address? You can use it to send an email to a phone number and receive it as a text message. With Insteon for Hub, you can add this email address as a means to receive text messages for alerts.

  1. Navigate to the device for which you would like to enable SMS alerts
  2. Edit the Device
    • On iOS, swipe from the left edge of the display to reveal the Drawer then tap Edit
    • On Android, tap the Settings button followed by Edit This
    • On Windows, scroll down to reveal device details
  3. Tap Alerts
  4. Ensure that the desired alert(s) are enabled and then tap Message & Recipients
  5. In the To Email field, enter your phone's carrier-specific email address
    • AT&T: 10digitphonenumber@txt.att.net
    • Verizon: 10digitphonenumber@vtext.com
    • T-Mobile: 10digitphonenumber@tmomail.net
    • Sprint: 10digitphonenumber@messaging.sprintpcs.com
    • A list of other carries can be found here. Note that this list is not maintained by Insteon and therefore we are unable to vouch for its accuracy. If in doubt, contact your mobile phone service provider.
  6. Tap Done
  7. An alert approval message will be sent to the phone number provided as an SMS.
  8. Check your messages for an SMS from Insteon. Tap the confirmation link to connect.insteon.com. You will be taken to your phone's web browser for final confirmation.

Repeat steps 1 through 7 for any additional alerts that you wish to receive via SMS. Please note that as these messages will be sent via SMS, your carrier's standard messaging rates may apply.

 
 

Transitioning from Text Messages to Push Notifications

 
 

Our SMS (Text Message) alert service is changing to push notifications.

We endeavor to keep our promise of no monthly fees; changing to push notifications will provide you with a better alert experience and help keep the services we provide free of charge.

For those that prefer SMS, you can continue to receive alerts via SMS by using a mobile phone number email address. Follow the link below to learn more. 

What is a push notification?

Push notification alerts are similar to a text alerts but instead of being tied to a phone number, they are connected to your Insteon account and app. Types of notifications include:

  • Sounds/Vibrate: An audible alert plays
  • Alerts/Banners: An alert or banner appears on the screen

Where do I get the Insteon App with push notifications? 

The latest versions of our iOS (v1.9.29) and Android (v1.7.5) apps have push notifications available. Instructions on how to enable push notifications for Insteon devices can be found below. This service will be coming to soon to our Windows apps.

 
 

Requirements for Receiving Push Notifications

  • The Insteon for Hub app must be installed on the mobile device
  • On the log-in screen "Remember me" must be enabled, allowing the app to stay logged in
  • For iOS only, the app must either be in the background or the screen off in order to receive an alert. 

Enabling Push Notifications on iOS

  1. When launching the app with the latest update, you will be asked to allow Insteon to send you push notifications, tap "OK"
  2. Choose the sensor (or device) and swipe left to access the Drawer
  3. Tap Edit 
  4. Tap Alerts
  5. Make sure that the alert is enabled and then tap Message & Recipients
  6. Tap Push Notification to enable push notifications then tap done.
  7. Before testing, ensure that the app is in the background on your mobile device (push notifications will not display if the app is in the foreground). 
 
 
 

Troubleshooting Push Notifications on iOS

If you are not receiving push notifications after following the above steps, try the following troubleshooting steps.

  1. Navigate to settings on your iPhone, iPad or iPod touch (not settings from within the Insteon app) and tap Notifications
  2. Tap on Insteon
  3. Flip the switch to enable notifications
  4. Ensure that the Insteon app is running in the background or your mobile devices screen is off
 
 

Enabling Push Notifications on Android

  1. Tap a device
  2. Tap settings followed by Edit This
  3. Tap Alerts
  4. Make sure the alert is turned on and then tap Message and Recipients
  5. Tap Push Notification to enable push notifications then tap the save icon.
 
 
 

Troubleshooting Push Notifications on Android

If you are not receiving push notifications after following the above steps, try the following troubleshooting steps.

  1. Navigate to settings on your Android device (not settings from within the Insteon app) and tap Applications
  2. Tap Application Manager
  3. Tap Insteon
  4. Tap the checkbox for Show Notifications
 
 

Customizing Alerts with Insteon Hub

With the Insteon Hub, you are able to customize the alerts that you receive from your devices. This can include adding extra email recipients to customizing the subject and body of the message that you receive. This is a good way to tell the difference between a front door and back door using multiple open/close sensors. This process would need to be performed on each alert that you want to change. To do this, follow these steps:

  • Log into your Insteon for Hub application on your phone or mobile device

  • Navigate to "Settings"

  • Tap on "Devices"

  • Tap the device you wish to customize

  • Tap on "Alerts"

  • Tap on "Message and Recipients"  (you will need to customize the "ON" alert and the "Off" alert separately)

  • Configure the email address,  subject and body of your message. You can also enable or disable push notifications.

Push Notifications continue after signing out of Insteon for Hub

After configuring push notifications, you will continue to receive alerts even after signing out of your account from the Insteon for Hub app. To stop push notifications, disable notifications from the Insteon for Hub system-level app settings.

  • From the home screen on your iPhone, iPad or iPod touch, tap Settings
  • Scroll to the bottom of the list and locate "INSTEON"
  • Under the "Allow Insteon to Access" section, tap Notifications
  • Tap the switch to disable notifications in the "Allow Notifications" row

You will no longer receive push notifications using the Insteon for Hub app.