Setup

Connect to Wi-Fi and Scan the QR Code Again

 
 
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When setting up an Insteon Hub (2014) for the first time, you may encounter an alert informing you to connect to your home's WiFi network and scan the QR code again. This alert will appear for Insteon Hubs with firmware versions 1005 and prior.

 

Step 1

Tap the Home button on your iPhone, iPad or iPod touch and navigate to settings.

Step 2

Tap WiFI

Step 3

Ensure WiFi is on and tap your home's WiFi network.

If you have more than one WiFi router, it is important to join the WiFi network created by the router into which your Insteon Hub is connected. Learn more about identifying your home's WiFi router.

Step 4

Tap the Home button on your iPhone, iPad or iPod touch and return to the Insteon app.

 
 

Insteon Hub Not Found During Initial Setup

 
 

Notice: If you are receiving the following HSC-1-0 error message when attempting to add the hub, cancel out of setup, force-close the app and restart. Then attempt to log back in and add hub again. We are working on a fix to resolve this issue. Thank you for your patience. 

 

When initially setting up your Insteon Hub, you may encounter an alert informing you that the app was unable to establish a connection to the Insteon Hub. There are several reasons why this may occur.

  • Your home's internet connection is offline
  • Your home's internet router or modem is not functioning properly
  • Insteon Hub may have become unplugged from ethernet or power

 

Basic Troubleshooting

  1. Ensure that your Insteon Hub is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. If your Hub shows a solid red status LED, your Hub is unable to connect to the internet.
  2. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
  3. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
  4. With Insteon Hub (2012), ensure that your smartphone or tablet is connected to the same WiFi network as your Insteon Hub.
  5. Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.
  6. Try restarting your router and cable or DSL modem.

If none of the above steps resolved your issue, follow the steps outlined in this article to perform a network reset.

 
 
 

Setting Up Insteon Hub (2012)

  • To setup and configure Insteon Hub (2012), connect your Insteon Hub to your router using the provided ethernet cable and power using the provided power cable.
  • You must be connected to the same WiFi network as your Insteon Hub.
    • If you have more than one WiFi router in your home, connect your Insteon Hub to the WiFi Router broadcasting the WiFi network that you regularly use.
    • If you are unsure which router broadcasts the WiFi network that you regularly use, try the following:
      • Unplug all of your routers from power
      • One at a time, connect a router to power and wait about 60 seconds
      • Check to see if your WiFi network is available from your device's settings
      • If nothing appears, unplug the just-connected router and try the next router
  • Download and install the Insteon app from your device's app store.
  • Create an account.
  • When asked to scan the label on the bottom of your Hub, tap Help.
  • Tap My Hub Doesn't Have a QR Code.
  • The Insteon App should find your Hub and complete setup.
  • After setup is complete, you may need to connect your Insteon Hub to a different router to configure port forwarding if you would like to control and monitor your home when you are away.
 
 
 

Setting Up Insteon Hub (2014)

To setup and configure Insteon Hub (2014), connect your Insteon Hub to your router using the provided ethernet cable and power using the provided power cable.

  • After about 30 seconds, you should hear a single beep and the status LED will glow solid green. If the status LED turns red, your Hub is not connected to the internet.
  • Download and install the Insteon app from your device's app store.
  • Create an account.
  • When asked to scan the label on the bottom of your Hub, align the QR Code displayed on screen with the QR Code printed on the bottom of the Hub. The Insteon app should find your Hub and complete setup.

Identify your home's WiFi Router and Cable or DSL Modem

Generally, a home network will consist of a cable or DSL modem and a WiFi router. Many homes have a combination modem and router provided by your Internet Service Provider. It is also possible that you may have additional routers which unintentionally complicate your home network (a combination modem/router provided by your Internet Service Provider and an Apple Time Capsule, for example).

If you know which device is functioning as your home's router, connect your Insteon Hub to this device.

 
 
 

 

Identify your home's WiFi Router

If you are unsure which device is which on your home network, follow the steps below.

  • Trace the telephone or cable wire from the wall plate to the first device in the chain.
     
  • If this device has visible antennas or multiple ethernet ports, you likely have a combination modem and router. Ensure that your Insteon Hub is connected to this device.
     
  • If this device has only a single cable/DSL connection, single ethernet port or USB port, you likely have a separate modem and router.
    • Trace the ethernet cable from this device to the next device in the chain. If it connects to a device with visible antennas or multiple ethernet ports, this is likely your home's router. Ensure that your Insteon Hub is connected to this device.
       
  • If there are multiple devices connected together with antennas and multiple ethernet ports, you most likely have multiple routers in your home. Insteon Hub should be connected to the first router after your cable or DSL modem.

If you are still unsure which device is which on your home network, contact Insteon Support or your Internet Service Provider.

 

Identifying your Devices by ports

Use the images below to help identify your networking devices by their rear ports. Use these images only as guidelines as no two modems or routers are alike.

 

DSL Modem

A "modem-only" DSL Modem usually has one port for your DSL telephone wire, one ethernet port and one power connector.

Cable Modem

A "modem-only" Cable Modem usually has one threaded F-connector for your cable connection, one ethernet port and one power connector.

 
 
 

WiFi Router

A "router-only" WiFi Router usually has one WAN ethernet port for connecting to a modem and four or more ethernet ports for hard-wired computers and devices. Many WiFi Routers also have visible antennas.

Combination Modem and Router

A combination modem and router usually has a threaded F-connector or telephone port for your DSL or cable connection, multiple ethernet ports for hard-wired computers and devices and possibly additional ports for wired telephone service or television distribution.