Submitting Feedback for Hub Pro and Insteon+

If you've found something you think we should know about, whether it's a problem, suggestion or compliment, you can provide your feedback using Insteon+.

 
 

1. Navigate to Homes and tap Settings.

iOS Simulator Screen Shot May 5, 2015, 7.58.22 AM.png
 
 

2. Tap Feedback

iOS Simulator Screen Shot May 5, 2015, 8.33.53 AM.png
 
 

3. Select the relevant options and provide your feedback.

iOS Simulator Screen Shot May 5, 2015, 8.33.57 AM.png
 
 

Submitting a Problem

If you've found an issue with Hub Pro or Insteon+, please use the verbose feedback field to document the steps taken to reproduce the issue. Please be as detailed as possible as this information helps our engineers reproduce your issue for diagnosis and resolution.

Submitting a Suggestion

If you have an idea about something we can improve, please use the verbose feedback field to tell us the virtues of your idea. Please note that we cannot make any guarantee that we will accommodate your request.

Submitting a Compliment

If you've found something with Hub Pro or Insteon+ that you feel is worthy of praise, please use the verbose feedback field to provide your feedback. If you think others should know of this virtue, please also review Insteon+ on the App Store. We greatly appreciate your feedback.

Adding an Insteon Device with the Set Button

With Insteon+ and Hub Pro, you can control both Insteon-native devices as well as HomeKit-compatible devices. Follow these steps to add an Insteon device to Insteon+ using the set button.

 

1. Press and hold the set button on the back of Hub Pro until Hub Pro beeps.

 
 
 

2. Press and hold the set button on your Insteon device until it double beeps or its LED begins blinking. If adding Insteon bulbs, remove power and re-apply power. Bulbs will enter linking mode on power up. 

 
device-set-button.jpg
 
 

3. Repeat the process in reverse, starting with the new Insteon device.

 
device-set-button.jpg
 
 
 

4. Navigate to All Devices. Your new Insteon device should appear with a generic icon and name. If your device does not appear, force-close the Insteon+ app and restart. 

 
 

5. Tap the Configure button in the upper right corner to open the Configure your Home sheet.

 
 

6. Tap Edit Devices.

iOS Simulator Screen Shot May 4, 2015, 10.04.25 AM.png
 
 

7. Select your new Insteon device from the list of devices.

 
 

8. Finish up by giving your device a name and selecting an icon.

 

Adding a HomeKit-compatible Device

With Insteon+, you can control both Insteon-native devices as well as HomeKit-compatible devices. Use the steps in this article to add a HomeKit-compatible device to Insteon+.

 
 

1. Tap the + in the upper right corner to open the Extend your Home sheet.

 
 

2. Tap Add a Device

 
 

3. Ensure that your HomeKit accessory is powered on.

4. Tap your new HomeKit accessory after it appears at the bottom of the screen.

 
 

5. Enter the 8-digit HomeKit pairing key found on your new HomeKit device.

 
 
 

6. Finish up by giving your device a name, picking an icon and adding it to a room.

 

Deleting an Insteon Device

 

If a device has stopped functioning or if you are replacing an older device with a newer device, you can remove it from Insteon+. Follow the steps in this article to remove an Insteon device from Insteon+. Removing a device will also remove it from any room, schedules and scenes and cannot be undone.

 

Step 1

Tap Configure to open the Configure your Home sheet.

Step 2

Tap Edit Devices.

Step 3

Tap the Insteon device that you want to delete.

Step 4

Tap Delete Device.

Step 5

In the sheet that appears, confirm that you want to delete the device. This will also remove the device from any rooms, scenes, schedules or triggers in your home.

 
 

Deleting an Insteon Device with the Set Button

If a device has stopped functioning or if you are replacing an older device with a newer device, you can remove it from Insteon+. Follow the steps in this article to remove an Insteon device from Insteon+. Removing a device will also remove it from any room, schedules and scenes and cannot be undone.

 

Delete an Insteon Device from Insteon+

1. Press and hold the set button on the back of Hub Pro until Hub Pro beeps. Press and hold the set button on the back of Hub Pro until Hub Pro beeps again.

 
 
 

2. Press and hold the set button on your old Insteon device until it double beeps.

 
 
 

3. Repeat the process in reverse, starting with your old Insteon device. After several moments, the Insteon device will disappear from Insteon+.

 
 
 

If An Insteon Device Has Not Disappeared from Insteon+

If you have followed the steps to remove an Insteon device from Insteon+ but the removed device continues to show and no longer responds, try the troubleshooting steps below.

Sign out of Insteon+

 

1. Navigate to Homes and tap Settings

 
 

2. Tap Sign Out

 
 

Force Quit Insteon+

 

1. With Insteon+ open on your iPhone, iPad or iPod touch, press and hold the power button until Slide to Power Off appears.

 
 

2. Release the power button and press and hold the Home button until Insteon+ disappears.

 

Deleting a HomeKit Device

If a device has stopped functioning or if you are replacing an older device with a newer device, you can remove it from Insteon+. Follow the steps in this article to remove a HomeKit device from Insteon+. Removing a device will also remove it from any room, schedules and scenes and cannot be undone.

 
 

1. Tap Configure to open the Configure your Home sheet.

iOS Simulator Screen Shot May 5, 2015, 8.20.33 AM.png
 
 

2. Tap Edit Devices.

iOS Simulator Screen Shot May 5, 2015, 8.20.37 AM.png
 
 

3. Tap the HomeKit device that you want to delete.

iOS Simulator Screen Shot May 5, 2015, 8.20.40 AM.png
 
 

4. Tap Delete Device. In the sheet that appears, confirm that you want to delete the device. This will also remove the device from any rooms, scenes, schedules or triggers in your home.

iOS Simulator Screen Shot May 5, 2015, 8.20.47 AM.png
 

Using Insteon+ When You are Away from Home

 

When you are away from home, Insteon+ and Insteon Hub require an Apple TV (3rd generation or later) for remote access. Without a properly configured Apple TV, all of your devices will appear in Insteon+ but their function will be disabled.

 

Configure Remote Access

Step 1

On your iPhone, iPad or iPod touch, navigate to Settings > iCloud. The iCloud account listed is the account Insteon+ is using for your HomeKit configuration.

Step 2

On your Apple TV, navigate to Settings > iCloud. Ensure that you are signed in using the same iCloud account as your iPhone, iPad or iPod touch.

 

Basic Troubleshooting

  • If remote access does not work, sign out of your iCloud account on your Apple TV and then sign back in.
  • Ensure that your Insteon Hub and Apple TV are connected to the same network. If you have multiple routers or a complex networking setup, use the steps in this article to identify where to connect your devices.
  • Remote access only works with Apple TV (3rd generation or later). Applicable model numbers are A1427 and A1469. If you are unsure about the model of your Apple TV, visit apple.com for support.