When configuring Insteon Wi-Fi Cameras, you may be presented with a message stating that you need to configure port forwarding on your router to see your camera when you are away from home. There are several reasons why this may occur.

Standard-definition Insteon Wi-Fi Cameras require port forwarding for remote access. Learn how to configure port forwarding for remote access.
Some Insteon HD Outdoor Wi-Fi Cameras require port forwarding for remote access
You've added an Insteon HD Wi-Fi Camera that was previously configured
Your Insteon HD Wi-Fi Camera supports Automatic Remote Access but network conditions have prevented the feature from functioning as expected. Learn more about troubleshooting Automatic Remote Access.

Previously Configured Insteon HD Wi-Fi Cameras

When adding an Insteon HD Wi-Fi Camera that has already been configured with a user name and password, the Insteon app does not alter any camera settings or attempt to configure Automatic Remote Access. Follow the steps in this article If you would like to enable Automatic Remote Access.

Configure Manual Remote Access with Port Forwarding

About Port Forwarding

Port forwarding is a process involving your home's router that allows you to access devices within your home when you are not using your home's Wi-Fi network.

Your home router creates a barrier that prevents your smartphone from talking directly to your Insteon Wi-Fi cameras. Port forwarding opens a door in your router's firewall for a specific function, in this case, access to your Wi-Fi cameras. This procedure needs to be performed for each Wi-Fi camera that you intend to access from outside your home's Wi-Fi network.

Port Forwarding Instructions

Insteon Support has compiled instructions that should help you configure routers that you are likely to have in your home.

Because every router is different and manufacturers are constantly making changes, the steps outlined in these articles may not perfectly match the steps required for your particular router. If you don't see your router brand listed or if you feel uncomfortable with the instructions, contact Insteon Support for further assistance.

For step-by-step instructions, choose your router brand:

Dynamic DNS Services

In addition to configuring your camera and router for port forwarding, you will need to configure a Dynamic DNS Service to ensure reliable access to your camera when you are away from home. Learn more about Dynamic DNS Services and Insteon Wi-Fi Cameras by reading this article.

When configuring an Insteon HD Wi-Fi Camera, you may encounter an alert stating that there was an issue configuring automatic remote access. There are several reasons why this may occur.

Your home's internet connection is offline
Your home's internet router or modem is not functioning properly
Your home has more than one router resulting in a Double- or Triple-NAT
Your home's router is incompatible with the Automatic Remote Access feature
In corporate or school environments, your organizations firewall and security settings may prevent Automatic Remote Access
Your Insteon HD Wi-Fi Camera may require a firmware update. Learn more about updating your Wi-Fi Camera's firmware.

Automatic Remote Access is not available on standard-definition Insteon Wi-Fi Cameras, standard-definition Insteon Outdoor Wi-Fi Cameras or Insteon HD Outdoor Wi-Fi Cameras that do not have a UID number printed on the rear of the camera housing.

Basic Troubleshooting

Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
Try restarting your router and cable or DSL modem.
If your home has more than one router, connect Insteon Wi-Fi Camera to the router connected directly to your cable or DSL modem. If your Internet Service Provider has issued you a combined modem and router, connect Insteon Wi-Fi Camera to this device and attempt setup again.
If you believe that your router is preventing Automatic Remote Access, you can try updating your router's firmware. Follow the instructions provided by your router manufacture.
If you are attempting to setup an Insteon Wi-Fi Camera in a corporate or school setting, your IT department may have blocked the ports necessary for Automatic Remote Access to function. Contact your system administrator if you believe this to be the case.

If you are unable to alter your networking environment to enable Automatic Remote Access, you can still configure manual remote access using port forwarding.

Configuring Automatic Remote Access After Initial Camera Setup

You can enable Automatic Remote Access after adding your Insteon Wi-Fi Camera from camera settings.

Instructions for iPhone, iPad or iPod touch
Instructions for Android

iPhone, iPad and iPod touch

Step 1

Navigate to Settings

Step 2

Tap Devices

Step 3

Select your HD Wi-Fi Camera from the list of devices

Step 4

Scroll to the bottom of the camera settings and tap the switch to enable Automatic Remote Access.

Your camera will attempt to configure Automatic Remote Access. If your camera is unable to configure Automatic Remote Access, you will have to configure remote access manually using port forwarding on your router.

Android