Sonos Player Features and Limitations

Use this article to understand the currently supported features and current limitations of Sonos Player integration.

Supported Features

• Control play, pause, volume, and tracks for a Sonos Player from an Insteon Keypad, Mini Remote or Wall Switch

• Trigger a Sonos preset from an Insteon Keypad, Mini Remote or Wall Switch

Controlling a Sonos Player from an Insteon device requires creating a scene. Learn more about creating a scene by viewing this article.

Current Limitations

• App support is only available on iOS using the Insteon for Hub mobile app

• Adding playlists is not currently supported on iOS 14+

• A maximum of four Sonos Players can be added to the Insteon app.

• Only one Sonos Player can be a member of a scene.

• At this time, you are unable to edit Sonos Player functions from within a scene. If you wish to change a Sonos function after a scene has been created, delete the scene and re-create the scene with your desired changes.

• At this time, Insteon app-learned presets do not work with all possible Sonos sources. The following sources have been tested and are known to function:

  • Amazon Music Stations

  • Apple Music Radio

  • Pandora Stations

  • tunein

• To facilitate preset playback from an Insteon device, the Insteon app lets you learn source presets. Configuring these playlists is done from within the Insteon app when editing a Sonos Player settings.

  • You can learn up to ten Insteon app Sonos presets

  • These presets are shared among all configured Sonos Players

• Insteon has tested Sonos support with the following Sonos Players:

  • Sonos Play:1

  • Sonos Play:3

  • Sonos Play:5

  • Sonos:Connect

  • Sonos Connect:Amp (ZP series)

  • Other Sonos Players may work but have not been tested by Insteon

• If your Sonos Players or your router are disconnected from power, it may take up to two minutes before your Sonos Players are rediscovered by the Insteon Hub.

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Additional Sonos Support

Sonos Player Not Found During Initial Setup

When adding a Sonos Player, you may encounter an alert informing you that the app was unable to find any Sonos Players on your network. There are several reasons why this may occur.

• Your Sonos Player is unplugged from power

• Your mobile device may be connected to a different Wi-Fi network than your Sonos Player or your mobile device may be connected to cellular only.

• Your home's internet router or modem is not functioning properly

Basic Troubleshooting

1. Ensure that your Sonos Player is connected to a working power outlet. If your Sonos Player is connected via ethernet, check that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable.

2. Check to see if you can control your Sonos Player from the Sonos App on your mobile device.

3. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.

4. Try restarting your router and cable or DSL modem.

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Additional Sonos Support

You Already Have the Maximum Number of Sonos Players Configured

When adding a Sonos Player, you may encounter a message informing you that you have already configured the maximum number of Sonos Players. Insteon Hub supports a maximum of four Sonos speakers.

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Additional Sonos Support

Connect to Wi-Fi When Adding a Sonos Player

When adding a Sonos Player, you may encounter an alert informing you to connect to your home's Wi-Fi network.

Basic Troubleshooting

Connect your mobile device to your home's Wi-Fi network. You are unable to add a Sonos Player to the Insteon app when on a cellular 3G, 4G or LTE connection.

Connecting to Wi-FI on iPhone, iPad or iPod touch

1. Tap the Home button on your iPhone, iPad or iPod touch and navigate to Settings.
2. Tap Wi-Fi
3. Ensure Wi-Fi is on and tap your home's Wi-Fi network. If you have more than one Wi-Fi router, it is important to join the same Wi-Fi network as that used by your Sonos Player.
4. Tap the Home button on your iPhone, iPad or iPod touch and return to the Insteon app to complete your Sonos setup.

Connecting to Wi-Fi on an Android device

1. Tap the home button on your Android device and navigate to Settings.
2. Tap Wi-Fi
3. Ensure that Wi-Fi is on and tap your home's Wi-Fi network. If you have more than one Wi-Fi router, it is important to join the same Wi-Fi network as that used by your Sonos Player.
4. Tap the Home button on your Android device and return to the Insteon app to complete your Sonos setup.

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Additional Sonos Support

No Music Playing when Learning a Sonos Preset

When learning a preset with your Sonos Player, you may encounter an alert informing you that no music was heard while listening to your Sonos Player. For the Insteon app to remember your musical selection in a preset, music must be actively playing from your Sonos Player.

Basic Troubleshooting

1. Tap the Home button on your mobile device
2. Navigate to and open the Sonos app
3. Select the desired music from any of the sources available.
4. When music begins playing, tap the Home button and return to the Insteon app.

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Additional Sonos Support

Controlling a Sonos Player from an Insteon Device

To control Sonos functions or trigger presets from an Insteon device, create a scene for each desired function.

Create a Scene

Step 1

Open the Drawer and tap Create a Scene

Step 2

Give your scene a name that matches its intended function and pick an icon

Step 3

From the Scene Members list of devices, tap the Insteon device or devices that you wish to use to control your Sonos Player.

With Keypads and Mini Remotes, select the corresponding button from the list of device buttons.

Step 4

Tap the Sonos Player that you want to control

Step 5

Tap the function you want to control and then tap Next

Step 6

For each Insteon device, tap the blue Responder button until it reads "Both" and then tap Done.

Repeat the above steps for each additional Sonos Player function you wish to control.

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Additional Sonos Support