Update Firmware

Updating Insteon Hub Pro Firmware with Insteon+

 

Updating the firmware on Insteon Hub Pro can add new features, fix bugs and enhance security. Follow the steps in this article to update your firmware.

Read the release notes for Insteon Hub Pro firmware

 

Update Insteon Hub Pro Firmware

Step 1

Ensure your iPhone or iPod touch is connected to the same Wi-Fi network as your Insteon Hub Pro.

Tap Configure

Step 2

Tap Edit Devices

Step 3

Select your Insteon Hub from the list of devices.

Step 4

Tap Check for Updates

Step 5

If an update is available, tap Update to update your Insteon Hub's firmware. Updates usually take about a minute.

Your Hub Pro will go offline for about 30 seconds.

Step 6

Hub Pro will download and install the update.

update-progress.png

Step 7

If updating to version 1.0.5 or earlier, follow the on-screen instructions to restart Hub Pro.

If updating to version 1.0.6 or later, ignore the on-screen instructions to restart Hub Pro and instead quit and relaunch Insteon+.

restart.png

Step 8

Some firmware updates unlock additional updates. It's important to repeat the update process until no updates remain.

no more updates.png
 

Basic Troubleshooting

  1. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
  2. Try restarting your Insteon Hub Pro by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.
  3. Try restarting your router and cable or DSL modem.
  4. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
  5. If you don't see the Check for Updates button, ensure that your iPhone, iPad or iPod touch is connected to the same network as your Insteon Hub Pro. This button will not appear when you are away from home.
  6. If you are on the same Wi-Fi network and you still don't see the Check for Updates button, power cycle your Hub Pro by unplugging the power cord for 30 seconds. It takes about two minutes for Hub Pro to completely restart.
  7. Ensure that Hub Pro is powered on and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. To verify that Hub Pro has a valid IP address, visit this page and click on the large IP address listed for Hub Pro.
    • If you see a blank white page, Hub Pro is online. If you receive an error message from your browser, Hub Pro is not online and should be unplugged from power to be restarted. Each restart takes about two minutes.
    • If after three restarts, your Hub Pro does not appear on your network, contact Insteon Support and reference the steps in this support article.
 
 

Update your HD Wi-Fi Camera Firmware

 

Follow the instructions in this article to update the System Firmware and Application Firmware on your Insteon HD WiFi Camera. The steps in this article apply to Insteon HD WiFi Camera and Insteon Outdoor HD WiFi Camera. For instructions on how to update your SD WiFi Camera firmware, see Update your SD WiFi Camera System Firmware.

 

Identify your WiFi Camera Firmware Version

Follow the instructions in Identify your WiFi Camera Firmware Version to determine if your WiFi Camera requires updating.

 

Update your HD WiFi Camera System Firmware

1. Download the most current firmware for your Insteon HD WiFi Camera or Insteon HD Outdoor WiFi Camera

 

2. Open the IP Camera tool and wait for it to identify the Insteon WiFi Camera that you wish to update.

 

3. When the desired Camera appears, double-click to select it in the list. This should launch your computer’s default web browser and take you to a login page for the camera.

4. Enter your Camera’s user name and password. If you never changed the user name or password, the default user name is “admin” and the default password is blank.

5. Click Login

6. Click the Settings tab at the top of the window

7. In the left sidebar, click System

8. Click Back-up & Restore

9. Click the Backup button. A file will download to your computer named configs.bin. This file contains all of the settings and configuration for your camera and will be used to restore your preferences after the firmware update.

10. Click System Upgrade

11. Click the Choose File button and select the firmware file downloaded from insteon.com at the beginning of these instructions.

12. Click the System Upgrade button. The upgrade process will take about 3 minutes during which time your camera will restart. Do not unplug your camera or refresh your browser during this time. When the upgrade is complete, your browser will refresh automatically.

13. If presented with a Login window, enter your camera’s user name and password and click Login

14. Click the Settings tab

15. In the left sidebar, click Status

16. Click Device Information

17. Confirm that the version displayed in the System Firmware Version matches the updated system firmware

 

Update your HD WiFi Camera Application Firmware

The web user interface is updated separately from the camera system firmware but the steps are identical.

1. In the left sidebar, click System

2. Click System Upgrade

3. Click the Choose File button and select the user interface file downloaded from insteon.com at the beginning of these instructions.

4. Click the System Upgrade button. The upgrade process will take about 3 minutes during which time your camera will restart. Do not unplug your camera or refresh your browser during this time. When the upgrade is complete, your browser will refresh automatically.

5. If presented with a Login window, enter your camera’s user name and password and click Login

6. Click the Settings tab

7. In the left sidebar, click Status

8. Click Device Information

9. Confirm that the version displayed in Application Firmware Version matches the updated application firmware

 

Restore Your HD WiFi Camera Preferences

1. In the left sidebar, click System 

2. Click Back-up & Restore

3. Click the Choose File button and select the configs.bin file that was downloaded to your computer previously

4. Click the Submit button. The restore process will take about 1 minute during which time your camera will restart. Do not unplug your camera or refresh your browser during this time. When the restore is complete, your browser will refresh automatically.

 
 

Identify Your WiFi Camera Firmware Version

 

Use this article to properly identify the System Firmware and Application Firmware version on Insteon HD WiFi Camera or the Device Firmware and Device Web UI version on Insteon SD WiFi Camera.

 

1. Ensure that your Insteon WiFi Camera is powered on and connected to your network. If your camera has not yet been configured, connect your camera to power and to your router using the provided ethernet cable.
 

2. Download and install the IP Camera Tool

 

3. Open the IP Camera Tool; it may take several moments to find the WiFi Camera on your network.

4. For the desired camera, right-click on a PC or control-click on a Mac and select Basic Properties

5. Check the Firmware Version displayed against the current System Firmware version available. Check the Web UI Version against the current Application Firmware version available.