The following is a letter sent out to our Insteon Hub users:
Hello again,
First, thank you for all the nice messages of support for the team and me. It was wonderful to see so many words of encouragement and an overwhelming show of interest in continuing on this journey with us. We promise we'll do everything we can to not disappoint you.
On to the updates:
We are live with the ability to purchase either the 1-year or 2-year access options. Visit our new store: shop.insteon.com
We saw a few messages from people who have not been able to gain access to their hub since the service became active. If you are also experiencing this, try unplugging the hub from power and plug it back in. Wait a minute or until LED on the front of the hub turns green. If it remains red please visit our support page for more ways to diagnose the issue.
Many of you asked about product availability. We started talking with the factories prior to acquiring Insteon to ensure we were able to obtain components and get the assembly lines ready to go as soon as possible. My confidence was high then and now that I'm in the driver's seat, we are pushing things forward. We aren't ready to share timelines yet but I will let you know as soon as we have something concrete.
We continue to work on our Google Assistant integration as well as re-listing our Alexa skill. We apologize for those unable to use these integrations and we hope to have them available soon.
Those that aren't joining us on this journey, we are disappointed yet understanding given the past experiences. We wish you all the best.
On behalf of the whole Insteon team we thank you for your trust in us and please let us know if we can do anything better or if you have any concerns.
Best regards,
Ken Fairbanks
CEO, Insteon Technologies
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This astonishing $40 million home in downtown Aspen can count Rihanna as one of it’s famous guests. The prime “ski-in” compound isn’t just what CNBC dubbed “the biggest home in the richest town in America,” it’s also one of the smartest: Powered by over 1,800 Insteon-enabled smart-home devices, this home is as smart as it is breathtaking.
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