Shipping costs are calculated based on location and are available when checking out.
Orders placed with FedEx Intl Priority, FedEx 2 Day, or FedEx Overnight by 10am PT (Monday-Friday, non-holiday) are expected to ship same day. Orders placed after 10am PT are expected to ship the following business day. All other orders are expected to ship within 2 business days
Customers shipping to Canada will be responsible for all duties and import fees which will be due upon receipt.
Defective Products / Exchanges / Warranty Issues
Defective Products returned within 30 days of the shipped date will be replaced at no cost to you and Insteon will cover the return shipping costs when using USPS Ground Advantage.
After 30 days of the shipped date, no exchange will be processed by Insteon. If the product is defective, requires an exchange or falls under warranty, please contact Insteon customer support at support@insteon.com for further information.
Insteon does not in any way imply that the manufacturer will provide a refund, exchange or warranty claim.
Clearance Products
Clearance Products are not eligible for refund or exchange – all sales are final.
