PRODUCT WARRANTY
New Products
New items have a 30-day return window and are warrantied for 2 years from the purchase date.
Refurbished Products
Refurbished items are guaranteed to be in good working condition but may have physical imperfections and/or may not include original packaging and documentation. If the product fails to work, you may exchange it for like product within 30 days of receipt.
Clearance Products
Clearance items are sold as-is and do not carry a warranty.
RETURNS AND EXCHANGES
New Product Returns
All products must be returned within 30 days of the shipped date, in new condition and in the original packaging (refunds exclude shipping fees). A Return Merchandise Authorization number must be obtained from Insteon customer support prior to returning the new product.
After 30 days of the shipped date, no refunds will be processed by Insteon. If the Product is defective, requires an exchange or falls under warranty, Insteon will direct you to customer support for further information.
Warranty Returns
Defective Products returned within 30 days of the shipped date will be replaced at no cost to you and Insteon will cover the return shipping costs when using USPS Ground Advantage. Contact support@insteon.com for a Return Merchandise Authorization number and further instructions.
After 30 days of the shipped date, no exchange will be processed by Insteon. If the product is defective, requires an exchange or falls under warranty, please contact Insteon customer support at support@insteon.com for further information
