Migration Service for Insteon Hub 2 (2245-222)

$119.95

Description

If you’ve determined that your Insteon Hub 2 hardware has failed, we offer a service to have the account and all linked devices migrated to a new Hub 2. With a successfully migrated hub you can avoid the hassle of starting over from scratch - which can be quite a lot of effort, especially for larger installations and/or complex scenes, and schedules.

Detail instructions are below - please read all before adding to cart.

IMPORTANT: Migration no longer requires that you ship us the old and/or broken Insteon Hub 2. After successful migration please e-waste the old hub. If connected again, will no longer function and could interfere with your account.

If you already own a new hub and only need migration service, please contact support@insteon.com.

The purchase includes a brand new Insteon Hub 2 with the latest factory hardware improvements. Once you receive the unit, arrange a time for the migration service to take place.

Also required is an active Connected Home Access.

Please read the detailed instructions below before adding this item to your cart.

How does the process work?

Enter the Insteon ID for your Hub. This is found on the underside of the Hub and also under the Settings section of the Insteon mobile apps. It is three hexadecimal pairs (example: A1.B2.C3).
Add the item to your cart
Complete the checkout process (note: the checkout on Insteon.com is not related to your Insteon Hub account - you will want to create a new shopping account if you haven’t done so already).
Once the order has been completed, you will be contacted with instructions on arranging a time for us to perform the migration which will be scheduled for after receiving the new hub.

Plug and play

This is my second Hub migration, and everything went smoothly each time. I have some issues with a couple other devices that have dropped from the scenes, but it’s a separate problem and not due to the migration.

Flawless service

While it's annoying to have your home "unplugged" for a period, once I placed the order and shipped the dead hub Insteon turned it around the same day -- and this was in the middle of the holidays. I had the replacement in my hand 2 days later, where it has worked like a charm.

For those of us who have been on this planet for a good long while, as I have, this is the old fashioned true customer service which you as a customer could expect. Sadly today, this practice has all but disappeared. Replaced by non-English speaking offshore call centers, unnavigable phone menus, epic hold times, and now the further dehumanization of A.I.

So cheers to the crew at Insteon for caring. Please keep it up. And please consider bringing down the prices of the modules. :)

Hub2 migration service worked great!

Received migrated Hub within 2 weeks and all the scenes, devices and schedules worked just as they did on the previous unit.

Easy Migration

This was very easy to get my system back up and running during a stressful time

Disappointed

First, I followed the instructions on my email that said they would send further instructions. So I waited for a week before I reached out to find out when I would receive the instructions. Then after they sent me my Migration, I received the offer to Beta Test the newest Hub the very next day. It would have been cheaper and have the latest technology…if they would have just given me a heads up? Was tempted to give a 1 star, but they did rush my migration since I had to wait for it…so I decided to give them 3 instead. Still disappointed though since this is now my 3rd Hub I have purchased, and now looks like they will be forcing me to buy the new one in the near future?

Migration Service for Insteon Hub 2 (2245-222)

Customer Reviews