Migration Service From Hub 1 (2242-222) to Hub 2 (2245-222)
If you’ve determined that your Insteon Hub 1 hardware has failed, or you simply want to upgrade to take advantage of Amazon Alexa and Google Assistant integrations (among other benefits of a Hub 2), we offer migrating your account and all linked devices to a new Hub 2. With a successfully migrated hub you can avoid the hassle of starting over from scratch - which can be quite a lot of effort, especially for larger installations and/or complex scenes, and schedules.*
*NOTE: X10 device control is not supported in Hub 2.
IMPORTANT: Migration no longer requires that you ship us the old and/or broken Insteon Hub 1. After successful migration please e-waste the old hub. If connected again, will no longer function and could interfere with your account.
If you already own a new hub 2 and only need migration service, please contact support@insteon.com.
The purchase includes a brand new Insteon Hub 2 with the latest factory hardware improvements which will then be provisioned with your account information and shipped to you. Simply plug the new Hub into power and into your router, and your home will be back up and running.
Costs for shipping the new migrated Hub are included in the purchase price
Also required is an active Connected Home Access.
Please read the detailed instructions below before adding this item to your cart.
How does the process work?
- Enter the Insteon ID for your Hub. This is found on the underside of the Hub and also under the Settings section of the Insteon mobile apps. It is three hexadecimal pairs (example: A1.B2.C3).
- Add the item to your cart
- Complete the checkout process (note: the checkout on Insteon.com is not related to your Insteon Hub account - you will want to create a new shopping account if you haven’t done so already).
- Once the order has been completed, you will be contacted with instructions on arranging a time for us to perform the migration which will be scheduled for after receiving the new hub.
*X10 device and Insteon camera control is not supported in Hub 2.