Basic Troubleshooting

Identify Insteon Hub IP Address and Port

Use the information in this article to identify the IP Address and Port for Insteon Hub. This information may be required for certain troubleshooting steps but will never be needed for normal operation of your Insteon Hub.

 

Use Insteon Connect

  1. Open an internet browser on the same network to which your Insteon Hub is connected and visit connect.insteon.com/getinfo.asp
  2. All Insteon Hubs on your network that have successfully connected to Insteon Servers within the past 24 hours will appear.
  3. The IP Address and currently active port will be listed in large text at the top of the block.
  4. In the example below:

    IP Address: http://10.0.1.10
    Port Number: 25105
 
 
 

Multiple Insteon Hubs

  1. If you have more than one Insteon Hub on your network, you can confirm the correct IP Address and Port using the Insteon ID label on the bottom of Insteon Hub.
  2. Match the Insteon ID on the Insteon ID Label to the Insteon ID presented in the different Insteon Hub blocks.
 

Supported Insteon Devices with Insteon+

While adding Insteon devices using Insteon+, you may encounter an alert informing you that Insteon+ does not currently support the a particular type of device. Insteon+ supports many of our most popular Insteon devices. Use the table below to identify if your device is supported.

For a list of supported devices for Insteon Hub (2242-222) or Insteon Hub (2245-222) and the Insteon for Hub app, see this article instead.

 
Device Supported in Insteon+ App
Dimmer Module Supported
On/Off Module Supported
Outdoor On/Off Module Supported
LED Bulb (A19)

Supported

LED Bulb for Recessed Lights (PAR38)

Supported

Dimmer Switch Supported
Dimmer Switch (1000W) Supported
Dimmer Switch (2-Wire) Supported
On/Off Switch Supported
Dimmer Toggle Switch Supported
On/Off Toggle Switch Supported
Dimmer Keypad (6-Button) Controls connected light only
Dimmer Keypad (8-Button) Controls connected light only
On/Off Keypad (6-Button) Controls connected light only
On/Off Keypad (8-Button) Controls connected light only
Dimmer Outlet Supported
On/Off Outlet (2011) Supported
On/Off Outlet (2014) Controls top outlet only
Wired Thermostat Supported
Wireless Thermostat -
Venstar Thermostat Adapter -
Ceiling Fan Controller Supported
Dimmer DIN Rail Module Supported
On/Off DIN Rail Module Supported
Dimmer Micro Module Supported
On/Off Micro Module Supported
Open/Close Micro Module -
0-10V Ballast Dimmer Supported
Dimmer In-Line Module Supported
On/Off In-Line Module Supported
220V Load Controller (Normally Open) -
220V Load Controller (Normally Closed) -
WiFi Cameras -
Open/Close Sensor -
Hidden Door Sensor -
Motion Sensor -
Leak Sensor -
Smoke Bridge -
IO Module -
Mini Remotes -
Door Lock and Deadbolt Controller -
IR Transmitter -
IR Receiever -
Serial Bridge -
iMeter Solo -
SynchroLinc -
 

Enable iCloud Keychain to use Insteon+

 

To store your home's HomeKit configuration securely, Insteon+ requires a properly configured iCloud Keychain. If your device's iCloud Keychain is disabled or pending verification, Insteon+ will be unable to complete basic tasks like adding a device.

 

Verify that iCloud Keychain is Enabled

Step 1

On your iPhone, iPad or iPod touch, navigate to Settings

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Step 2

Tap iCloud

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Step 3

Scroll down to Keychain. The configuration status of your iCloud Keychain will be listed as either On, Off or Pending.

If iCloud Keychain is On, no further action is required. If your iCloud Keychain is Off or Pending, follow the steps below to complete activation.

keychain on.jpg
 

Enable iCloud Keychain

Step 1

If your iCloud Keychain is Off, tap Keychain.

keychain off.jpg

Step 2

Tap the switch to enable iCloud Keychain. After several moments, you will be prompted to either create a security code, approve with a security code or approve from another iPhone, iPad, iPod touch or Mac that is currently configured with iCloud Keychain.

turn on keychain.jpg
 

Setup iCloud Keychain for the First Time

If you have never enabled iCloud Keychain before, you can configure it for the first time by providing a 4-digit security code and a phone number.

Step 1

Create a 4-digit security code.

create security code.jpg

Step 2

Enter a valid phone number that can receive SMS messages. This number is used by Apple to send verification codes when you activate iCloud Keychain on additional devices.

create phone number.jpg
 

Approving from another iPhone, iPad, iPod touch or Mac

If you have access to another Apple device, you should receive a notification requesting iCloud Keychain approval. Follow the on-screen steps on that device to complete iCloud Keychain approval.

approve from a mac.png
 

Approving using a Security Code

Alternatively, you can use the security code that you selected when you first enabled iCloud Keychain to complete setup.

Step 1

Tap Approve with Security Code.

approve with security code.jpg

Step 2

When prompted, enter your Apple ID password.

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Step 3

Enter the 4-digit iCloud Security Code that you created when you originally configured iCloud Keychain.

enter security code.jpg

Step 4

Check your phone's messages for a 6-digit verification code and enter it when prompted.

enter verification code.jpg

Step 5

After several moments, iCloud Keychain should be enabled. Tap Back and confirm that iCloud Keychain is On.

keychain active.jpg
 

Additional Troubleshooting

If you are unable to activate iCloud Keychain after following the steps in this article, consult Apple's resources for troubleshooting iCloud Keychain.

 
 

Connect to Wi-Fi and Scan the QR Code Again

 
 
alertui.png
 

When setting up an Insteon Hub (2014) for the first time, you may encounter an alert informing you to connect to your home's WiFi network and scan the QR code again. This alert will appear for Insteon Hubs with firmware versions 1005 and prior.

 

Step 1

Tap the Home button on your iPhone, iPad or iPod touch and navigate to settings.

Step 2

Tap WiFI

Step 3

Ensure WiFi is on and tap your home's WiFi network.

If you have more than one WiFi router, it is important to join the WiFi network created by the router into which your Insteon Hub is connected. Learn more about identifying your home's WiFi router.

Step 4

Tap the Home button on your iPhone, iPad or iPod touch and return to the Insteon app.

 
 

Turn on Insteon+ under HomeKit Privacy

 
 
 

Insteon+ requires access to your HomeKit accessory information on your iPhone, iPad or iPod touch to communicate with your HomeKit devices. If this permission is disabled or if you decline the HomeKit Accessory Data prompt, you will need to manually provide Insteon+ access to HomeKit.

 

Step 1

On your iPhone, iPad or iPod touch, navigate to Settings > Privacy.

Step 2

Tap HomeKit.

Step 3

Ensure the switch for Insteon+ is green.

 
 

Insteon+ Frequently Asked Questions (FAQ)

 

What is a HomeKit Bridge?

A HomeKit bridge is a device that connects devices that are otherwise not HomeKit-compatible with HomeKit. Insteon Hub Pro is a HomeKit bridge that enables Insteon switches, outlets, plug-in devices and more to work with HomeKit.

What is a HomeKit Accessory?

A HomeKit Accessory is a device like a switch, outlet or plug-in device that can is natively HomeKit-enabled and can talk to HomeKit-enabled apps without a bridge.

What is a Scene?

A Scene is a predetermined setting of a group of devices. Scenes let you quickly adjust multiple devices in your home with a single button. Learn more about creating a Scene.

What is a Room?

Rooms help you group devices based on their location within your home. Rooms also help Siri understand how to respond to commands like "turn off the Kitchen."

What is a Zone?

Zones help you group rooms in your home. Zones help Siri understand how to respond to commands like "turn on the downstairs lights."

What is a Guest Account?

A Guest Account is a way for you to grant limited access to family members or guests staying at your Home. Guests can control devices and scenes but they are unable to make changes to your home. Learn more about inviting a Guest User.

How do I log out of my Insteon+ Application?

You can sign out of Insteon+ from Insteon+ settings. Navigate to settings by tapping the back arrow until you see homes. Tap the Settings button in the upper left corner and then scroll down and tap Sign Out.

How do I set up my HomeKit for access when I am not at not at home?

Monitoring and controlling your home with Insteon+ and Insteon Hub Pro HomeKit requires an Apple TV (3rd generation or later) with Apple TV software 7.0 or later. Learn more about Remote Access with Insteon+.

Can I use other manufacturers HomeKit products with Insteon+?

While Insteon+ is capable of controlling other manufacturers' HomeKit-enabled products, product functionality may vary due to various device types. At the moment, the only other HomeKit-enabled device is the Lutron Smart Bridge with HomeKit Technology. Insteon+ can recognize this device as well as the in-wall dimmer and plug-in dimmer. To use the Lutron Smart Bridge with Insteon+, you must first enable Siri from within the Lutron app.

How many devices can be added to Insteon+?

HomeKit currently imposes a limitation of 100 devices.

Where can I find a list of supported Insteon accessories for Insteon Hub Pro?

Insteon+ and Insteon Hub Pro support most of the Insteon devices availble today. For a full list of supported devices and their supported features, visit this article.

Will previous versions of the Insteon Hub work with HomeKit?

Only the Insteon Hub Pro (2243-222) is compatible with the HomeKit framework. Older versions of Insteon Hub will not be compatible with HomeKit.

Can I use Siri with Insteon Hub Pro?

Yes, Insteon Hub Pro works with Siri.

If the Hub Pro goes offline, can I still use Siri to control devices and scenes?

Siri requires a functioning Insteon Hub Pro to control your devices and scenes. If your Insteon Hub Pro becomes unavailable, Siri will be unable to control devices.

Where can I learn more about Insteon Hub Pro and Insteon+?

Extensive support is available on insteon.com. To learn about features of Insteon Hub Pro and Insteon+, visit this page.

Adding a Device is Unsuccessful

While using Insteon+, you may encounter a situation where you are unable to add new devices. There are several reasons why this might occur.

  • Your new Insteon device is too far from another Insteon device to reliably receive an Insteon signal
  • Your new Insteon device exited linking mode unexpectedly
  • Multiple Insteon devices were placed in linking mode simultaneously
  • More than four minutes have elapsed since Searching for Devices began
 
 

If you are unable to add a new Insteon device, try the troubleshooting steps below.

add-failed.png
 
 

Basic Troubleshooting

  1. Try restarting the Add process by tapping cancel. Wait about 30 seconds and then attempt to add your new Insteon device again.
  2. If you are adding a plug-in device or sensor, try repositioning it or move it closer to Hub Pro.
  3. Try adding using the Insteon ID by tapping the Add by Insteon ID button. Learn more about locating your device's Insteon ID.
  4. If you are adding an Insteon sensor, try putting the sensor into linking mode before Searching for Devices from Insteon+. To do this, press and hold the set button on your new Insteon sensor until its LED begins blinking. Now tap Add a Device from the Configure your Home sheet.
  5. If more than four minutes elapses from the time you tap Add a Device and when you press your new Insteon device's set button, you will have to restart the process. Make sure you are able to tap the new Insteon device's set button within four minutes of tapping Add a Device. If not, try adding using your new device's Insteon ID.

Unable to Establish a Connection with your New Insteon Device

 
 

While adding Insteon devices using Insteon+, you may encounter an alert informing you that Insteon+ was unable to establish a connection with your new Insteon device. There are several reasons why this might occur.

  • Your new Insteon device is too far from another Insteon device to reliably receive an Insteon signal
  • The incorrect Insteon ID was entered
  • Multiple Insteon devices were placed in linking mode simultaneously
 

Basic Troubleshooting

  1. Try restarting the Add process by tapping cancel. Wait about 30 seconds and then attempt to add your new Insteon device again.
  2. If you are adding a plug-in device, try repositioning it or move it closer to Insteon Hub.
  3. If you are adding a hard-wired Insteon device that cannot be relocated, try temporarily relocating your Insteon Hub. You can also try adding a Range Extender or additional Insteon Plug-In devices between your new Insteon device and your Insteon Hub to extend the reach of your Insteon signal.
  4. When entering the Insteon ID, it is possible to misread some letters. As Insteon IDs use hexadecimal numbering, only the numbers 0-9 and letters A, B, C, D, E and F are found in the Insteon ID. There is no need to enter the separating period or colon.  Learn more about locating your device's Insteon ID.
  5. Not all Insteon devices are currently supported by Insteon+. Sensors, WiFi Cameras and more are not compatible with Insteon+. Learn more about unsupported Insteon devices.

No Home after Creating an Account

 

After creating an account, you may encounter what appears to be an empty Insteon+ app. If Insteon+ shows only a blank display and a blue gear in the upper left corner, you need to create a home.

 

Create a Home

Step 1

Open settings by tapping the gear in the upper left corner.

Step 2

Tap Add a Home

Step 3

Give your home a name and pick an icon. When you're ready, tap Done.

Step 4

After you dismiss settings, you should see your new home ready for use.

 
 

Insteon+ Error Codes

HomeKit Error Code Error Message Resolution
10, 17 You do not have permission to perform the requested action.

Guest users cannot make changes to a home. Contact the home's owner to make the desired change.

68 Notifications have already been configured and enabled.  
1, 13, 31, 33 A device, room, zone, home, schedule or scene with this name already exists.

Devices, rooms, zones, home, schedules and scenes require unique names.

A device, room, zone, schedule or scene with the same name may already be configured in your home.

15 The requested operation is already in progress.  
55 Unable to authenticate device communication. Try unplugging the device.
54, 74, 78 Unable to communicate with the device.

One or more operations related to device communication has been unsuccessful.

Try unplugging the device.

Check that the WiFi network is up and running.

22 Attempted to use an abstract base class in an operation instead of a concrete subclass.

A programming error has been encountered.

Please document the steps taken to encounter this error and submit feedback from Settings > App Feedback.

69 The recurrence rule is not on the specified boundaries.
70 The date is not on the specified boundaries
72 The recurrence period is too large.
80 A required entitlement is not available.
11 This device already belongs to another home. A device can only exist in one home at a time. Remove it from the first home to add it to the second home.
61 This device has been blocked.  
4 Check that the device is powered on and connected to your network. Check that your device is powered on and functioning normally.
9 This device has been powered off.
14 This device is currently busy.
30 The requested scene already exists.  
42 The requested recurrence frequency is too short.  
49 You have reached the maximum limit for devices, rooms, zones, homes, schedules or scenes.  
59 An unintelligible message was received from the device. Try unplugging the device.
52 You have encountered a general, unspecified error.  
38 Your invitation was declined. Adding or removing a guest requires a valid AppleID. The guest must be using an Apple iPhone, iPad or iPod touch running iOS 8 or later.
39 Your guest declined being removed.
40 Your invitation was declined.
32 A home with this name already exists.

Homes require unique names.

24 A home cannot be placed inside a room.  
29 Unable to modify home.
47 Turn on Insteon+ under HomeKit Privacy.

Insteon+ requires permission to access HomeKit.

Enable HomeKit access by visiting your device's Settings and selecting Privacy. Tap HomeKit and ensure the switch for Insteon+ is green.

76 Turn on iCloud Keychain under Settings to use Insteon+.

HomeKit requires permission to access your iCloud Keychain.

Enable iCloud Keychain by visiting your device's Settings and selecting iCloud. Tap Keychain and follow the instructions to enable.

27 Please review and add any missing information. One or more of the required fields is blank or incomplete.
73 One or more changes were unsuccessful.  
25 The requested scene does not contain any devices.  
26 The requested trigger does not contain any scenes.  
19 The provided date format is incorrect.  
35, 36, 60 You can only use letters and numbers in names.

Devices, rooms, zones, homes, schedules and scenes require names with letters, numbers and spaces only.

The name provided includes prohibited characters.

The name provided begins with a prohibited character.

The name provided ends with a prohibited character.

3 Unable to perform the requested action.  
28 Unable to schedule a timer for a time in the past. Timers can only be configured for times in the near future.
71 The requested date is too far into the future.
56 The requested message was either too long or too short.  
63 The timer has overslept. Something has prevented the timer from running at it's specified time.
2 Your home's configuration has changed and the device, room, zone, home, schedule or scene could not be found.  
75 Setup an iCloud Account to use Insteon+. Insteon+ requires an active iCloud account to communicate with HomeKit. Setup an iCloud account by visiting your device's Settings and tapping iCloud.
12 This device does not belong to your home. A HomeKit device can only exist in one home at a time. Remove the device from the prior home first and then add it to your home.
7 This device does not support notifications.  
23 The requested operation has been canceled by the user.  
8 The requested operation could be completed in the time allowed.  
50, 66 The requested device does not conform to HomeKit specifications.

The device is not using approved HomeKit communication methods.

In some way, shape or form, the device is violating HomeKit guidelines.

18 Unable to pair with the device. Try unplugging the device.
64 One or more operations in the timer did not complete. While the timer did execute, one or more of the devices in the timer may not have been turned on.
5 This characteristic is read-only and cannot be changed.  
34 Unable to remove this device as it is controlled via a bridge. Devices that are controlled via a bridge cannot be removed through the Insteon+ app. Follow the removal instructions that came with your bridge or bridge-compatible device.
67 The requested reset operation was unsuccessful.  
16 This device is out of resources. Try unplugging the device.
53 There was a security failure.  
77 Your home will be available when the sync completes. Your home's HomeKit configuration is managed by iCloud and can be modified by any permitted HomeKit application. It may take a few moments for changes to update in your app.
65 The timer is currently activating.  
45 The requested change is higher than the highest possible option.  
46 The requested change is longer than the longest possible option.  
44 The requested change is lower than the lowest possible option.  
51 The requested change is shorter than the shortest possible option.  
21 The requested parameter is unconfigured.  
79 Adding the device was unsuccessful.  
57 Device discovery has been unsuccessful.  
37 The email address entered is not a valid AppleID. To invite a guest user, provide their AppleID. While AppleIDs are typically email addresses, some users with vintage AppleIDs may have an ID that does not take the form of an email address. These users may be required to update their AppleID to an email address.
20 This device does not support the requested operation.  
48 The requested operation is unsupported.  
58 The requested operation could not be completed.  
62 The requested feature is not supported by this device.  
43 The change requested does not match with the possible options.  
41 Unable to complete the requested operation.  
6 This characteristic is write-only and cannot be read.  

Unable to Access Device

While using Insteon+, you may encounter a message informing you that you are unable to access a device. There are several reasons why this might happen.

  • Your home's internet connection is offline
  • Your home's internet router or modem is not functioning properly
  • Your HomeKit accessory may have become unplugged from power or disconnected from WiFi
  • Insteon Hub Pro may have become unplugged from ethernet or power
 
 

Devices that become unreachable will be displayed in Insteon+ with a dim grey icon and dim grey background. If Hub Pro becomes unreachable, all Insteon devices will also become unreachable.

 
 

Tapping an unreachable device will offer suggestions on how to resolve the connection issue.

 
 

Basic Troubleshooting for Hub Pro

  1. Ensure that your Insteon Hub is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. If your Hub shows a solid red status LED, your Hub is unable to connect to the internet.
  2. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
  3. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
  4. Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.
  5. Try restarting your router and cable or DSL modem.
     

Basic Troubleshooting for a HomeKit Accessory

  1. Ensure that your HomeKit accessory is connected to a working power outlet and that it is connected to WiFi.
  2. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
  3. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
  4. Try restarting your HomeKit accessory by disconnecting it from power. Wait about 30 seconds and then reconnect to power.
  5. Try restarting your router and cable or DSL modem.
  6. If you continue having connectivity problems, consult the manufacturer of your HomeKit accessory.