Insteon Hub

Garage Door Status settings for Hub (iOS)

Please see the pictures below for the general settings for the Garage Door Status kit on your Apple iOS device:

garageios1.png

Do not forget to tap on "Done" at the top right of the screen to save your settings.

Factory Resetting Insteon Devices

You can reset Insteon devices and restore them to factory default settings. The procedure to reset an Insteon device varies by device type. Factory resetting an Insteon device will erase all customized settings...

Unable to Establish a Connection with Insteon's Servers

 
 

When signing into the Insteon App, you may occasionally encounter an alert informing you that the App was unable to establish a connection with Insteon's servers. There are several reasons why this may occur.

  • Your internet connection is offline
  • Insteon's servers have become unreachable

 

Your Internet Connection is Offline

  • Check that your device is still connected to the internet by attempting to browse to a website using your device's internet browser.
  • If you are on a hotel or business WiFi network, you may need to visit a website to accept the location's terms of service before your device is allowed to browse normally.

 

Insteon's Servers Have Become Unreachable

Check to see if Insteon's servers have encountered a service disruption by checking our System Status page.

If a service disruption or outage has occurred, you will be unable to access your Insteon Hub until service has been restored.

If you are still unable to connect to your Insteon Hub after following the above steps and no known system or service outages are in progress, contact Insteon Support (866-243-8022) and reference the steps in this article.

 

Identify your home's WiFi Router and Cable or DSL Modem

Generally, a home network will consist of a cable or DSL modem and a WiFi router. Many homes have a combination modem and router provided by your Internet Service Provider. It is also possible that you may have additional routers which unintentionally complicate your home network (a combination modem/router provided by your Internet Service Provider and an Apple Time Capsule, for example).

If you know which device is functioning as your home's router, connect your Insteon Hub to this device.

 
 
 

 

Identify your home's WiFi Router

If you are unsure which device is which on your home network, follow the steps below.

  • Trace the telephone or cable wire from the wall plate to the first device in the chain.
     
  • If this device has visible antennas or multiple ethernet ports, you likely have a combination modem and router. Ensure that your Insteon Hub is connected to this device.
     
  • If this device has only a single cable/DSL connection, single ethernet port or USB port, you likely have a separate modem and router.
    • Trace the ethernet cable from this device to the next device in the chain. If it connects to a device with visible antennas or multiple ethernet ports, this is likely your home's router. Ensure that your Insteon Hub is connected to this device.
       
  • If there are multiple devices connected together with antennas and multiple ethernet ports, you most likely have multiple routers in your home. Insteon Hub should be connected to the first router after your cable or DSL modem.

If you are still unsure which device is which on your home network, contact Insteon Support or your Internet Service Provider.

 

Identifying your Devices by ports

Use the images below to help identify your networking devices by their rear ports. Use these images only as guidelines as no two modems or routers are alike.

 

DSL Modem

A "modem-only" DSL Modem usually has one port for your DSL telephone wire, one ethernet port and one power connector.

Cable Modem

A "modem-only" Cable Modem usually has one threaded F-connector for your cable connection, one ethernet port and one power connector.

 
 
 

WiFi Router

A "router-only" WiFi Router usually has one WAN ethernet port for connecting to a modem and four or more ethernet ports for hard-wired computers and devices. Many WiFi Routers also have visible antennas.

Combination Modem and Router

A combination modem and router usually has a threaded F-connector or telephone port for your DSL or cable connection, multiple ethernet ports for hard-wired computers and devices and possibly additional ports for wired telephone service or television distribution.

 

Unable to establish a connection with your Insteon Hub

 
 

When signing into the Insteon app, you may occasionally encounter an alert informing you that the app was unable to establish a connection to the Insteon Hub. There are several reasons why this may occur.

  • Your home's internet connection is offline
  • Your home's internet router or modem is not functioning properly
  • Insteon Hub may have become unplugged from ethernet or power

 

Basic Troubleshooting

  1. Ensure that your Insteon Hub is connected to a working power outlet and that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable. If your Hub shows a solid red status LED, your Hub is unable to connect to the internet.
  2. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
  3. Check that your internet connection is working by attempting to browse to a website using another device or computer in your home.
  4. Try restarting your Insteon Hub by unplugging its power cord. Wait about 30 seconds and then reconnect your Hub to power.
  5. Try restarting your router and cable or DSL modem.

If none of the above steps resolved your issue, follow the steps outlined in this article to perform a network reset.

If you are still unable to connect to your Insteon Hub after following the above steps, contact Insteon Support (866-243-8022) and reference this article.