When you are away from home, Insteon+ and Insteon Hub require an Apple TV (3rd generation or later) for remote access. Without a properly configured Apple TV, all of your devices will appear in Insteon+ but their function will be disabled.
Configure Remote Access
Step 1
On your iPhone, iPad or iPod touch, navigate to Settings > iCloud. The iCloud account listed is the account Insteon+ is using for your HomeKit configuration.
Step 2
On your Apple TV, navigate to Settings > iCloud. Ensure that you are signed in using the same iCloud account as your iPhone, iPad or iPod touch.
Basic Troubleshooting
- If remote access does not work, sign out of your iCloud account on your Apple TV and then sign back in.
- Ensure that your Insteon Hub and Apple TV are connected to the same network. If you have multiple routers or a complex networking setup, use the steps in this article to identify where to connect your devices.
- Remote access only works with Apple TV (3rd generation or later). Applicable model numbers are A1427 and A1469. If you are unsure about the model of your Apple TV, visit apple.com for support.