A plug-in is required to view your HD WiFi Camera video in Firefox. Use this article for instructions on how to install the HD WiFi Camera browser plug-in on Firefox.
1. Click Allow in the plugin alert that appears across the top of the browser window
2. Click Allow and Remember
A plug-in is required to view your HD WiFi Camera video in Chrome. Use this article for instructions on how to install the HD WiFi Camera browser plug-in on Chrome.
1. Click the Plugins are not found, click me to download link above the login frame
2. Click Keep
3. Click IPCWebComponents.exe
4. If presented with an alert about User Account Control, Click Yes
5. Follow the on-screen instructions to install the WiFi Camera Setup Plug-in.
A plug-in is required to view your HD WiFi Camera video in Safari. Use this article for instructions on how to install the HD WiFi Camera browser plug-in on Safari.
1. Click the Plugins are not found, Click me to download link above the login frame
2. Click the Downloads button in the upper right corner of Safari and double-click Plugins.pkg
3. Follow the on-screen instructions to install the WiFi Camera Setup Plug-in.
4. Return to Safari and click Trust
If your Mac is running OS X 10.7.5 or later, you may encounter an alert informing you that plugins.pkg can't be opened because it is from an unidentified developer.
1. Dismiss the alert by clicking OK
2. Click the Downloads button in the upper right corner of Safari
3. Control-click Plugins.pkg and select Open
4. In the subsequent alert, click Open
5. Follow the on-screen instructions to install the WiFi Camera Safari Plugin
6. Return to Safari and click Trust
The port forwarding set up is reliant upon the specific brand and model number of the router being used. The Insteon Hub (2012) and Insteon WiFi Cameras require forwarding for access to your network device from outside of your home network. The new Insteon Hub (2014) does not require port forwarding. Regardless of the router being used, the process of port forwarding is similar. Below is a list of port forwarding guides for popular routers:
Please follow the link below if your router is not listed.
Follow the instructions in this article to update the Device Firmware and Web UI Firmware on your Insteon SD WiFi Camera. The steps in this article apply to Insteon SD WiFi Camera and Insteon SD Outdoor WiFi Camera. For instructions on how to update your HD WiFi Camera firmware, see Update your HD WiFi Camera System Firmware.
Follow the instructions in Identify your WiFi Camera Firmware Version to determine if your WiFi Camera requires updating.
1. Download the most current firmware for your Insteon SD WiFi Camera or Insteon SD Outdoor WiFi Camera
2. Open the IP Camera Tool and wait for it to identify the Insteon WiFi Camera that you wish to update
3. When the desired Camera appears, double-click to select it in the list. This should launch your computer’s default web browser and take you to a login page for the Camera.
4. Enter your Camera’s user name and password. If you never changed the user name or password, the default name is “admin” and the default password is blank.
5. Click Login or OK
6. Click the button that corresponds to the web browser you are using to update your WiFi Camera firmware
7. Click Device Management in the lower left corner
8. In the left sidebar, click Backup & Restore Settings
9. In the Backup row, click Submit. A file will download to your computer named params.bin. This file contains all of the settings and configuration for your camera and will be used to restore your preferences after the firmware update.
10. In the left sidebar, click Upgrade Device Firmware
11. In the Upgrade Device Firmware Row, click the Choose File button and select the firmware downloaded from insteon.com at the beginning of these instructions
12. In the Upgrade Device Firmware Row, click the Submit button. The upgrade process will take about 1 minute during which time your camera will restart. Do not unplug your camera or refresh your browser during this time. When the upgrade is complete, your browser will refresh automatically.
13. When the Firmware Upgrade completes, your web browser will refresh to Device Status. Confirm that the version displayed in the Device Firmware Version row matches the updated device firmware
The web user interface is updated separately from the camera device firmware but the steps are identical.
1. In the left sidebar, click Upgrade Device Firmware
2. In the Upgrade Device Embedded Web UI row, click the Choose File button and select the Device Web UI file downloaded from insteon.com at the beginning of these instructions
3. In the Upgrade Device Embedded Web UI row, click the Submit button. The upgrade process will take about 3 minutes during which time your camera will restart. Do not unplug your camera or refresh your browser during this time. When the upgrade is complete, your browser will refresh automatically.
4. When the Device Embedded Web UI upgrade completes, your web browser will refresh to Device Status. Confirm that the version displayed in the Device Embedded Web UI row matches the updated Device Embedded Web UI
1. In the left sidebar, click Backup & Restore Settings
2. Click the Choose File button and select the params.bin file that was downloaded to your computer previously
3. Click the Submit button. The restore process will take about 1 minute during which time your camera will restart. Do not unplug your camera or refresh your browser during this time. When the restore is complete, your browser will refresh automatically.
If you are experiencing issues with your existing cameras after updating to iOS app version 1.9.0, please look at your camera's log-in information. If the username or password contains multiple words separated by spaces then the app is known to have issues pulling this information properly into the system.
Please delete the existing camera from the app and then log into the camera at it's local IP address through the WiFi Camera Tool
Once you have logged into the camera and selected your browser, navigate to Device Settings > User Settings and change the username and password so that it confirms to the following.
No "invalid" characters including: ! @ # $ % ^ & * ( ) - +
Once this has been completed and the camera has finished rebooting, add the camera back into your hub through the app and the issue should be corrected.
Symptoms
The Insteon Camera is generating the following error anytime you attempt to save any changes:
invalid params
Causes
The error is cause by invalid characters in the Username or Password of the camera
! @ # $ % ^ & * ( ) - +
Resolution
The only way to resolve this issue is to factory reset the camera. You are not able to change the username or password in the camera, as the existing login information is invalid.
To perform a factory reset, locate the hole in the bottom of the camera marked RESET, and use a paperclip or similar object to press an hold the RESET button for 15 seconds. If performed correctly, the camera will start to pan and tilt within 30 seconds of the reset.
