The following is a letter sent out to our Insteon Hub users:
Hello everyone,
It's been another busy week for our small team, but I wanted to take a quick moment to share a few pieces of good news:
Customer Support
As many of you know, we are behind in getting back to support inquiries. We are in the process of bringing on more resources to help answer your questions. If you are among those that've reached out for assistance, we are working daily to get back to you and apologize for the delays.
Meanwhile, as we work on bringing back our Insteon community forum, we've been really impressed with the amount of friendly, helpful people on this Facebook Insteon User Group.
Integrations - Google Assistant
We're pleased to announce that our Google Assistant integration is available again in the Google Home app. Please go to Google Home > + in top left > Set up device > Works with Google > Search for Insteon
Product
Replenishing inventory - We are working with the factories, and we expect to have our first order placed tomorrow.
On-hand inventory - We now have access to the existing product inventory. We had hoped to uncover a secret stash of products to start tapping into, but unfortunately, we have a very narrow list of products. We are working on the logistics to be able to take orders.
Hubs - We will be offering a refurbishment program for hubs that’ve stopped working. The process will entail bringing the units to current manufacturing specifications by upgrading several internal components. There will be a charge of $24.95 for this refurbishment service – we know that you’re already paying a subscription fee, so it was important for us to offer this service at cost.
Also, we are looking to re-work existing hub inventory to supply refurbished hubs for new orders. We’ll give you updates as soon as they become available.
That's all for now!
We thank you so much for your patience and understanding so far. And we ask you to keep with us on this journey with that same patience and understanding. We are prudently adding team members and other resources as we go. We know response times are not where they need to be and what you as loyal customers deserve. But we will get there.
Hope everyone has a happy and safe fourth of July.
Ken
CEO, Insteon Technologies
i3 product and Director app updates, Hub migrations, webinar recording link, and Bright Ideas
This astonishing $40 million home in downtown Aspen can count Rihanna as one of it’s famous guests. The prime “ski-in” compound isn’t just what CNBC dubbed “the biggest home in the richest town in America,” it’s also one of the smartest: Powered by over 1,800 Insteon-enabled smart-home devices, this home is as smart as it is breathtaking.
April updates from Co-Founder & Chief Geek, Richard Sudek