Updates from Ken - Sept 29

Hi all,

We have received a lot of questions regarding products. The team has been working hard with our factories, it has been particularly challenging given the global supply chain issues.

But, I am happy to announce we can now accept orders for products (https://shop.insteon.com). You will notice we have transitioned to a more robust shopping platform that will lead to a better user experience for you.

If you have not done so already, please make sure you have created a new account on this store, including creating a new password. NOTE: This user name and password are not tied to your Insteon account that you use to log in to your Insteon mobile app. This is for the new store only.

The current product offering and quantities are limited so we have set a maximum order quantity for some products. And while we have limited inventory at this time, I assure you more product is on the way.

Be sure to follow @insteon on social media (Facebook, Instagram, and Twitter) as we will be posting store inventory updates there.

We currently do not have any 2477D Dimmer Switches but they will be here very soon. The first 2477S On/Off Switches we received are almond. If you need white, you can order a 2400SWH Paddle Change Kit or, if you are replacing an existing switch, you can switch the almond paddle with your current switch.

We know there is a great need for PLMs (PowerLincs 2413S and 2413U) and, while we have them on order, there is an availability issue of one of the chips. We continue to look for other suppliers for this chip but at this time it looks like we will not have PLMs until the first quarter of 2023.

Thank you and I appreciate all the feedback we have been receiving.

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