Something Went Wrong While Configuring Your Camera


When configuring an Insteon Wi-Fi Camera, you may occasionally encounter a message informing you that something went wrong while configuring your camera and to ensure that the ethernet cable is connected. There are several reasons why this may occur.

  • Your Wi-Fi connection is offline
  • Your Wi-Fi Camera was unplugged from ethernet or power

Basic Troubleshooting

  1. Ensure that your Wi-Fi Camera is connected to a working power outlet and that the ethernet cable is firmly seated, even if you intend to use your camera with WI-Fi. It may be helpful to unplug and reinsert the ethernet cable.
  2. Try restarting your Insteon Wi-Fi Camera by unplugging its power cord. Wait about 30 seconds and then reconnect your camera to power.
  3. Ensure that your smartphone or tablet is connected to the same Wi-Fi Network as your Insteon Wi-Fi Camera.
  4. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to identify your router and cable or DSL modem.
  5. Check that your Wi-Fi router is working by attempting to browse a website using another device or computer in your home.
  6. Try restarting your router and cable or DSL modem.