How to Delete your Hub Account
You can delete your Insteon Hub account at any time. Please note that when you delete your account you will no longer be able to use your Insteon app to control your Insteon devices and scenes. If you want to setup a new Insteon Hub account using the same Insteon Hub, you will need to factory reset your Hub and connected devices (switches, sensors, etc.) for proper operation.
How Sensors are Monitored in the Director app
Sensor No Response - Troubleshooting Sensor Communication Issues
Missing Hub Account Access or Unable to Log In
What to expect if you don't purchase a subscription for your Insteon Hub account
Upgrading from Hub 1 (2242-222) to a Hub 2 (2245-222)
Deleting your Insteon Account
Factory Resetting Insteon Devices
Identify your Insteon Hub Version
Sensor Shows Unknown Status
A sensor or other battery-powered device will show a yellow status circle and report "Unknown" if the Insteon Hub is unable to ascertain a sensor's status.
- If your sensor was recently added to the Insteon App, tap the sensor's set button. This should update the status in the Insteon Hub and the app should begin tracking the status of the sensor.
- If your sensor has been added to the Insteon App for a while and has only recently begun showing Unknown, it is possible that the Sensor's battery is low and needs to be replaced.
A wall-powered device may also show Unknown status. Ensure that the device is still connected to power and shows a red, green or white status LED. If not, check the power to the device. If power is normal, contact Insteon Support for additional troubleshooting or consult the product's Owner's Manual.
Transitioning from Text Messages to Push Notifications
Our SMS (Text Message) alert service is changing to push notifications.
For those that prefer SMS, you can continue to receive alerts via SMS by using a mobile phone number email address. Follow the link below to learn more.
What is a push notification?
Push notification alerts are similar to a text alerts but instead of being tied to a phone number, they are connected to your Insteon account and app. Types of notifications include:
Sounds/Vibrate: An audible alert plays
Alerts/Banners: An alert or banner appears on the screen
Where do I get the Insteon App with push notifications?
The latest versions of our iOS (v1.9.29) and Android (v1.7.5) apps have push notifications available. Instructions on how to enable push notifications for Insteon devices can be found below. This service will be coming to soon to our Windows apps.
Requirements for Receiving Push Notifications
The Insteon for Hub app must be installed on the mobile device
On the log-in screen "Remember me" must be enabled, allowing the app to stay logged in
For iOS only, the app must either be in the background or the screen off in order to receive an alert.
Enabling Push Notifications on iOS
When launching the app with the latest update, you will be asked to allow Insteon to send you push notifications, tap "OK"
Choose the sensor (or device) and swipe left to access the Drawer
Tap Edit
Tap Alerts
Make sure that the alert is enabled and then tap Message & Recipients
Tap Push Notification to enable push notifications then tap done.
Before testing, ensure that the app is in the background on your mobile device (push notifications will not display if the app is in the foreground).
Troubleshooting Push Notifications on iOS
If you are not receiving push notifications after following the above steps, try the following troubleshooting steps.
Navigate to settings on your iPhone, iPad or iPod touch (not settings from within the Insteon app) and tap Notifications
Tap on Insteon
Flip the switch to enable notifications
Ensure that the Insteon app is running in the background or your mobile devices screen is off
Enabling Push Notifications on Android
Tap a device
Tap settings followed by Edit This
Tap Alerts
Make sure the alert is turned on and then tap Message and Recipients
Tap Push Notification to enable push notifications then tap the save icon.
Troubleshooting Push Notifications on Android
If you are not receiving push notifications after following the above steps, try the following troubleshooting steps.
Navigate to settings on your Android device (not settings from within the Insteon app) and tap Applications
Tap Application Manager
Tap Insteon
Tap the checkbox for Show Notifications
Customizing Alerts with Insteon Hub
With the Insteon Hub, you are able to customize the alerts that you receive from your devices. This can include adding extra email recipients to customizing the subject and body of the message that you receive. This is a good way to tell the difference between a front door and back door using multiple open/close sensors. This process would need to be performed on each alert that you want to change. To do this, follow these steps:
Log into your Insteon for Hub application on your phone or mobile device
Navigate to "Settings"
Tap on "Devices"
Tap the device you wish to customize
Tap on "Alerts"
Tap on "Message and Recipients" (you will need to customize the "ON" alert and the "Off" alert separately)
Configure the email address, subject and body of your message. You can also enable or disable push notifications.
Supported Insteon Devices with the Insteon for Hub App
This chart shows supported Insteon devices on iOS, Android, Windows and Windows Phone. The information in this chart is applicable for Insteon Hub (2242-222) and Insteon Hub (2245-222) with the Insteon for Hub app.
For a list of supported devices for the HomeKit-enabled Insteon Hub (2243-222) and Insteon+ app, see this article instead.
If you need help identifying your version of Insteon Hub, see this article.
| iOS | Android | Windows | Windows Phone | |
| Dimmer Module |  |
|
|
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| On/Off Module | |
|
|
|
| Outdoor On/Off Module | |
|
|
|
| LED Bulb | |
|
|
|
| LED Bulb for Recessed Lights | |
|
|
|
| Dimmer Switch | |
|
|
|
| Dimmer Switch (1000W) | |
|
|
|
| Dimmer Switch (2-Wire) | |
|
|
|
| On/Off Switch | |
|
|
|
| Dimmer Keypad (6-Button) | |
|
Load Only | Load Only |
| Dimmer Keypad (8-Button) | |
|
Load Only | Load Only |
| On/Off Keypad (6-Button) | |
|
Load Only | Load Only |
| On/Off Keypad (8-Button) | |
|
Load Only | Load Only |
| Dimmer Outlet | |
|
|
|
| On/Off Outlet (2007) | |
|
|
|
| On/Off Outlet (2014) | |
|
Upper Outlet Only | Upper Outlet Only |
| Wired Thermostat | |
|
|
|
| Wireless Thermostat | - | - | - | - |
| Thermostat Adapter | |
|
|
|
| Mini Remote (Wireless Switch) | |
- | - | - |
| Mini Remote (4-Scene) | |
- | - | - |
| Mini Remote (8-Scene) | |
- | - | - |
| WiFi Camera | |
|
|
|
| HD WiFi Camera | |
|
- | - |
| Outdoor WiFi camera | |
|
|
|
| HD Outdoor WiFi Camera | |
|
- | - |
| Open/Close Sensor | |
|
|
|
| Hidden Door Sensor | |
|
|
|
| Motion Sensor | |
|
|
|
| Leak Sensor | |
|
|
|
| Smoke Bridge | |
|
|
|
| IO Module | |
|
|
|
| Ceiling Fan Controller | |
|
Light Only | Light Only |
| Dimmer Micro Module | |
|
|
|
| On/Off Micro Module | |
|
|
|
| Open/Close Micro Module | |
|
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|
| Ballast Dimmer | |
|
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| Dimmer In-Line Module | |
|
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|
| On/Off In-Line Module | |
|
|
|
| 220V Load Controller | |
|
|
|
| Dimmer DIN Rail Module | |
|
|
|
| On/Off DIN Rail Module | |
|
|
|
| MorningLinc / MiLock Controller | |
|
- | - |
| IRLinc Transmitter | - | - | - | - |
| IRLinc Receiver | - | - | - | - |
| SeriaLinc | - | - | - | - |
| Range Extender | |
|
|
|
| Energy Display | - | - | - | - |
| iMeter Solo | - | - | - | - |
| SynchroLinc | - | - | - | - |
| Nest® Thermostat | |
|
- | - |
| X10 | Hub (2012) Only | Hub (2012) Only | - | - |
