2242-222

Factory Resetting Insteon Devices

You can reset Insteon devices and restore them to factory default settings. The procedure to reset an Insteon device varies by device type. Factory resetting an Insteon device will erase all customized settings...

Sensor Shows Unknown Status

 
 

A sensor or other battery-powered device will show a yellow status circle and report "Unknown" if the Insteon Hub is unable to ascertain a sensor's status.

  • If your sensor was recently added to the Insteon App, tap the sensor's set button. This should update the status in the Insteon Hub and the app should begin tracking the status of the sensor.
  • If your sensor has been added to the Insteon App for a while and has only recently begun showing Unknown, it is possible that the Sensor's battery is low and needs to be replaced.

A wall-powered device may also show Unknown status. Ensure that the device is still connected to power and shows a red, green or white status LED. If not, check the power to the device. If power is normal, contact Insteon Support for additional troubleshooting or consult the product's Owner's Manual.

Transitioning from Text Messages to Push Notifications

 
 

Our SMS (Text Message) alert service is changing to push notifications.

We endeavor to keep our promise of no monthly fees; changing to push notifications will provide you with a better alert experience and help keep the services we provide free of charge.

For those that prefer SMS, you can continue to receive alerts via SMS by using a mobile phone number email address. Follow the link below to learn more. 

What is a push notification?

Push notification alerts are similar to a text alerts but instead of being tied to a phone number, they are connected to your Insteon account and app. Types of notifications include:

  • Sounds/Vibrate: An audible alert plays
  • Alerts/Banners: An alert or banner appears on the screen

Where do I get the Insteon App with push notifications? 

The latest versions of our iOS (v1.9.29) and Android (v1.7.5) apps have push notifications available. Instructions on how to enable push notifications for Insteon devices can be found below. This service will be coming to soon to our Windows apps.

 
 

Requirements for Receiving Push Notifications

  • The Insteon for Hub app must be installed on the mobile device
  • On the log-in screen "Remember me" must be enabled, allowing the app to stay logged in
  • For iOS only, the app must either be in the background or the screen off in order to receive an alert. 

Enabling Push Notifications on iOS

  1. When launching the app with the latest update, you will be asked to allow Insteon to send you push notifications, tap "OK"
  2. Choose the sensor (or device) and swipe left to access the Drawer
  3. Tap Edit 
  4. Tap Alerts
  5. Make sure that the alert is enabled and then tap Message & Recipients
  6. Tap Push Notification to enable push notifications then tap done.
  7. Before testing, ensure that the app is in the background on your mobile device (push notifications will not display if the app is in the foreground). 
 
 
 

Troubleshooting Push Notifications on iOS

If you are not receiving push notifications after following the above steps, try the following troubleshooting steps.

  1. Navigate to settings on your iPhone, iPad or iPod touch (not settings from within the Insteon app) and tap Notifications
  2. Tap on Insteon
  3. Flip the switch to enable notifications
  4. Ensure that the Insteon app is running in the background or your mobile devices screen is off
 
 

Enabling Push Notifications on Android

  1. Tap a device
  2. Tap settings followed by Edit This
  3. Tap Alerts
  4. Make sure the alert is turned on and then tap Message and Recipients
  5. Tap Push Notification to enable push notifications then tap the save icon.
 
 
 

Troubleshooting Push Notifications on Android

If you are not receiving push notifications after following the above steps, try the following troubleshooting steps.

  1. Navigate to settings on your Android device (not settings from within the Insteon app) and tap Applications
  2. Tap Application Manager
  3. Tap Insteon
  4. Tap the checkbox for Show Notifications
 
 

Customizing Alerts with Insteon Hub

With the Insteon Hub, you are able to customize the alerts that you receive from your devices. This can include adding extra email recipients to customizing the subject and body of the message that you receive. This is a good way to tell the difference between a front door and back door using multiple open/close sensors. This process would need to be performed on each alert that you want to change. To do this, follow these steps:

  • Log into your Insteon for Hub application on your phone or mobile device

  • Navigate to "Settings"

  • Tap on "Devices"

  • Tap the device you wish to customize

  • Tap on "Alerts"

  • Tap on "Message and Recipients"  (you will need to customize the "ON" alert and the "Off" alert separately)

  • Configure the email address,  subject and body of your message. You can also enable or disable push notifications.

Supported Insteon Devices with the Insteon for Hub App

 

This chart shows supported Insteon devices on iOS, Android, Windows and Windows Phone. The information in this chart is applicable for Insteon Hub (2242-222) and Insteon Hub (2245-222) with the Insteon for Hub app.

For a list of supported devices for the HomeKit-enabled Insteon Hub (2243-222) and Insteon+ app, see this article instead.

If you need help identifying your version of Insteon Hub, see this article.

 
  iOS Android Windows Windows Phone
Dimmer Module Yes Yes Yes Yes
On/Off Module Yes Yes Yes Yes
Outdoor On/Off Module Yes Yes Yes Yes
LED Bulb Yes Yes Yes Yes
LED Bulb for Recessed Lights Yes Yes Yes Yes
Dimmer Switch Yes Yes Yes Yes
Dimmer Switch (1000W) Yes Yes Yes Yes
Dimmer Switch (2-Wire) Yes Yes Yes Yes
On/Off Switch Yes Yes Yes Yes
Dimmer Keypad (6-Button) Yes Yes Load Only Load Only
Dimmer Keypad (8-Button) Yes Yes Load Only Load Only
On/Off Keypad (6-Button) Yes Yes Load Only Load Only
On/Off Keypad (8-Button) Yes Yes Load Only Load Only
Dimmer Outlet Yes Yes Yes Yes
On/Off Outlet (2007) Yes Yes Yes Yes
On/Off Outlet (2014) Yes Yes Upper Outlet Only Upper Outlet Only
Wired Thermostat Yes Yes Yes Yes
Wireless Thermostat - - - -
Thermostat Adapter Yes Yes Yes Yes
Mini Remote (Wireless Switch) Yes - - -
Mini Remote (4-Scene) Yes - - -
Mini Remote (8-Scene) Yes - - -
WiFi Camera Yes Yes Yes Yes
HD WiFi Camera Yes Yes - -
Outdoor WiFi camera Yes Yes Yes Yes
HD Outdoor WiFi Camera Yes Yes - -
Open/Close Sensor Yes Yes Yes Yes
Hidden Door Sensor Yes Yes Yes Yes
Motion Sensor Yes Yes Yes Yes
Leak Sensor Yes Yes Yes Yes
Smoke Bridge Yes Yes Yes Yes
IO Module Yes Yes Yes Yes
Ceiling Fan Controller Yes Yes Light Only Light Only
Dimmer Micro Module Yes Yes Yes Yes
On/Off Micro Module Yes Yes Yes Yes
Open/Close Micro Module Yes Yes Yes Yes
Ballast Dimmer Yes Yes Yes Yes
Dimmer In-Line Module Yes Yes Yes Yes
On/Off In-Line Module Yes Yes Yes Yes
220V Load Controller Yes Yes Yes Yes
Dimmer DIN Rail Module Yes Yes Yes Yes
On/Off DIN Rail Module Yes Yes Yes Yes
MorningLinc / MiLock Controller Yes Yes - -
IRLinc Transmitter - - - -
IRLinc Receiver - - - -
SeriaLinc - - - -
Range Extender Yes Yes Yes Yes
Energy Display - - - -
iMeter Solo - - - -
SynchroLinc - - - -
Nest® Thermostat Yes Yes - -
X10 Hub (2012) Only Hub (2012) Only - -