Upgrading from Hub 1 (2242-222) to a Hub 2 (2245-222)


If you are upgrading from our first generation Insteon Hub 1 (2242-222) to Insteon Hub 2 (2245-222), several steps are required to ensure that your Insteon network is optimally configured after your transition.

Here is a summary of what you'll need to do. The full instructions on how to do each step is covered further down the page.

On your old Insteon Hub

  • Record your home's setup

  • Delete all Scenes

  • Delete all Devices

  • Delete your Account

Important: Failing to delete devices from the older hub will degrade system performance (excess network traffic, delays in control, and reduced battery life for sensors).

On your new Insteon Hub

  • Create an Insteon Account

  • Add your Devices

  • Create Rooms, Scenes, Schedules, etc.


Preparing your old Hub

Your Insteon account stores your home's schedules, rooms and overall house organization. As this information will be deleted when you delete your account, it is strongly suggested that you record this information prior to deleting your account.


From Settings, you can record:

  • The names of your devices. If you have many Insteon devices or devices that are difficult to reach like a Ceiling Fan Controller, consider also recording the device's Insteon ID from that device's settings.

  • The names and constituents of your scenes

  • The names of your rooms

  • The names, times and constituents of your schedules


Delete all Scenes

Before you can delete devices from your account, you must first remove devices that are in use with any scenes. Follow these steps to delete your devices from a scene. You must repeat this step for all scenes.

Step 1

Navigate to Settings and tap Scenes


Step 2

Tap a Scene


Step 3

Scroll to the bottom and tap Delete Scene


Step 4

Tap Yes

The Insteon App will delete the scene and perform housekeeping with the affected devices.


Delete your Devices

To prevent degraded network performance after you disconnect your old Insteon Hub, you must delete all devices. Alternatively, you can perform a factory reset on all of your devices and start anew with your new Insteon Hub.

Step 1

From Settings, tap Devices


Step 2

Tap a Device


Step 3

Scroll to the bottom and, if desired, record the Insteon ID. When ready, tap Delete Device.


Delete your Account


Step 1

From Settings, tap Account


Step 2

Tap Delete Account


Step 3

Confirm that you want to delete the account.

Deleting your account cannot be undone and will erase your home from Insteon Connect.


Preparing your new Hub

Once your account has been deleted, you can begin setting up your new Insteon Hub. Follow the included instructions to connect it to power and your router. Use the information recorded from following the steps in this article to recreate your house.


Basic Troubleshooting

If you are unable to log into the Insteon app, Insteon Support can assist. Send a photograph of the bottom of your Insteon Hub to support@insteon.com and ensure that the Hub's MAC Address and Insteon ID are clearly legible. Please allow up to 48 hours for Insteon Support to process your account deletion request. If you no longer have possession of your original Insteon Hub, send an email to support@insteon.com from the email account asssociated with your Insteon Hub account. 

If you have a substantial number of Insteon devices or many of your devices are in difficult-to-reach locations, Insteon Support can assist and provide you with a list of your devices' names and Insteon IDs. Send a request to support@insteon.com and be sure to include your Hub's Insteon ID and MAC Address. Please allow up to 72 hours for Insteon Support to process your Insteon device list request.