Insteon Wi-Fi Camera and Dynamic DNS Services

Connecting to your Insteon Wi-Fi Camera when you are away from home requires a reliable connection to your home's internet router. Use the information in this article to learn about configuring your camera for reliable away-from-home access.

Home Router IP Address

To connect to your camera when you are away from home, you need to know your home router's IP address. This information can be obtained by visiting this website. Use this internet-facing IP address when you are trying to access your camera from outside your home Wi-Fi network.

With most internet providers, your home IP address is subject to change.

• Your IP address may change if there is a power outage

• Your IP address may change if you reset or restart your router or modem

• Your IP address may change if your internet provider renews your IP address lease

Consequently, relying on the numerical IP address for accessing your home can be problematic. While some IP addresses may stay the same for months, some may be renewed as frequently as every hour. Insteon Wi-Fi Cameras support several Dynamic DNS services that help mitigate this issue.

Dynamic DNS Services

A Dynamic DNS Service helps assuage the issue of changing IP addresses by reporting your camera's public IP address to a central, always-available service, ensuring that you always have the up-to-date IP address for your home. Insteon Wi-Fi Cameras support the following Dynamic DNS Services:

• www.no-ip.org

• www.dydns.org

These services are all account-based and require that you configure information both with the 3rd party Dynamic DNS Service and the Insteon Wi-Fi Camera. To use a Dynamic DNS Service with your Insteon Wi-Fi Camera, you will need to perform the following steps:

• Complete the manual port-forwarding steps necessary for remote access

• Create an account with one of the 3rd party Dynamic DNS Services

• Add a host to which your camera will forward its IP address information

• Update your Insteon Wi-Fi Camera with your Dynamic DNS Service login information including User name, password and host

Adding your Dynamic DNS Service account to your Insteon Wi-Fi Camera can only be performed using the web interface. Select DDNS Service Settings from the left sidebar, choose your DDNS Service from the pull-down menu and enter your user name, password and host information.

After your configuration is complete, you will be able to access your camera from a web browser using your Dynamic DNS host name and your camera's port. For example:

http://dannycam.dyndns-server.com:25106

http://your-domain.your-ddns-service.com:your-camera-port

Configure Port Forwarding for Insteon Wi-Fi Cameras using a Buffalo Router

Follow the steps in this article to configure your Insteon Wi-Fi Camera for remote access. If the steps in this article do not match your specific router, consult your router's documentation.

Step 1

On your computer, open a browser and enter your router's IP address in the address bar. This address may be called Router IP Address or Default Gateway IP Address. If you do not know this information, follow the steps in this article to identify your router's IP address.

Step 2

You may see a log-in screen. Enter your router's user name and password. If you have never changed the password, try using the following:

• User name: "root"

• Password: Blank

Click OK to log in.

Step 3

Click the Add button located on the right side of the page.

Step 4

In the page that appears, enter the following information. The Local IP Address is the IP address of your Insteon Wi-Fi Camera.

• TCP: 25106 (This should match the port given to your camera during camera setup)

• UDP: 25106 (This should match the port given to your camera during setup)

• LAN IP Address: Enter your Camera's IP Address

When ready, press Apply at the bottom of the page to save your changes.

Step 4

Test your connection by turning off Wi-Fi on your smartphone or tablet and attempt to control your WI-Fi Camera. If you can control your camera when on a cellular connection, then everything has been successfully configured.

Configure Port Forwarding for Insteon Wi-Fi Cameras using an Asus Router

Follow the steps in this article to configure your Insteon Wi-Fi Camera for remote access. If the steps in this article do not match your specific router, consult your router's documentation.

Step 1

On your computer, open a browser and enter your router's IP address in the address bar. This address may be called Router IP Address or Default Gateway IP Address. If you do not know this information, follow the steps in this article to identify your router's IP address.

Step 2

You may see a log-in screen. Enter your router's user name and password. If you have never changed the password, try using the following:

• User name: "admin"
• Password: "admin"

Click OK to log in.

Step 3

On the left sidebar, click NAT Setting.

Step 4

Click Virtual Server which has appeared beneath NAT Setting.

Step 5

In the page that appears, enter the following information. The Local IP Address is the IP address of your Insteon Wi-Fi Camera.

• Enable Virtual Server: Yes
• Well-Known Applications: User Defined
• Port Range: 25106 (This should match the port given to your camera during camera setup)
• Local IP: Enter your Camera's IP Address
• Local Port Range 25106 (This should match the port given to your camera during setup)
• Protocol: Both
• Description: Your Camera's Name

When ready, press Finish at the bottom of the page to save your changes.

Step 6

Test your connection by turning off Wi-Fi on your smartphone or tablet and attempt to control your WI-Fi Camera. If you can control your camera when on a cellular connection, then everything has been successfully configured.

Wi-Fi Camera Setup on Android

Getting Started | Guides, Manuals and Downloads | Basic Troubleshooting | Optional Wall Mount | Camera Firmware | Product Registration

Getting Started

Connect your camera to power and your router. You won't need ethernet after setup.

Connect the cables to your camera.

Launch the Insteon app on your Android device.

• Looking to setup your Camera on iPhone, iPad or iPod touch?

• Looking to setup your Camera without Insteon Hub?

Setup with iPhone, iPad, iPod touch or Android devices requires Insteon Hub and the Insteon app.

Navigate to Settings by tapping Edit Settings from the Settings button

Tap Devices

Tap the Add button

Tap Camera

Tap Play to watch the setup video or tap Skip Video to continue with setup

If you have not already done so, connect your camera to power and your router using the supplied cables. It can take up to two minutes for your camera to complete its startup process. When ready, tap OK.

Give your camera a user name and password. This information is used to secure your camera and should be different from your Insteon account.

• The maximum password length is 12 characters

• The password must contain letters and numbers only, no special characters (!@#$%^&*, etc.) are permitted

• The password cannot contain spaces

When ready, tap Yes.

Connecting with Wi-Fi

Follow these steps if you want to connect your camera using Wi-Fi

Connect using ethernet instead →

Choose the Wi-Fi option that applies to your network: password-protected or open.

Enter your Wi-Fi network password and tap Done.

Wait while your camera's settings are updated

When prompted, disconnect the ethernet cable from your camera and tap Next.

If you do not disconnect the ethernet cable, your camera will not switch to Wi-Fi.

Wait while your camera reconnects to Wi-Fi

Name your camera, select an icon and add it to a room.

Scroll down and write down the Local IP Address and IP Port. When ready, tap Done.

Return to Settings by tapping Edit Settings from the Settings button

Tap House

Write down the Gateway IP address and Subnet Mask. You should now have the following information:

• Camera IP Address

• Camera Port

• Gateway IP Address

• Subnet Mask

Dismiss settings and follow the steps in this article to complete port forwarding and manual remote access setup.

Connecting with Ethernet

Follow these steps if you want to connect your camera using Ethernet

Tap Use hardwired with an Ethernet cable

Wait while your camera's settings are updated

Name your camera, select an icon and add it to a room.

Scroll down and write down the Local IP Address and IP Port. When ready, tap Done.

Return to Settings by tapping Edit Settings from the Settings button

Tap House

Write down the Gateway IP address and Subnet Mask. You should now have the following information:

• Camera IP Address

• Camera Port

• Gateway IP Address

• Subnet Mask

Dismiss settings and follow the steps in this article to complete port forwarding and manual remote access setup.

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Guides, Manuals and Downloads

Quick Start Guide

Owner's Manual

Downloads

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Basic Troubleshooting

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Optional Wall Mount

Mount the optional bracket using screws and wall anchors.

Different wall materials require different fasteners. Use the appropriate type for your mounting surface. Drywall screws and anchors have been provided. Use caution when drilling holes in walls that may contain live electrical wires.

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Camera Firmware

Current Wi-Fi Camera Firmware

Device 11.37.2.59
Web UI 2.001.10.9

Identify your Wi-Fi Camera Firmware Version →
Update Wi-Fi Camera Firmware →

Wi-Fi Camera Setup on iPhone, iPad and iPod touch

As of December 31 2016 Insteon will no longer provide technical support for standard definition cameras (75790/75790WH)

Getting Started | Guides, Manuals and Downloads | Basic Troubleshooting | Optional Wall Mount | Camera Firmware | Product Registration

Getting Started

Connect your camera to power and your router. You won't need ethernet after setup.

Connect the cables to your camera.

Launch the Insteon app on your iPhone, iPad or iPod touch.

• Looking to setup your Camera on Android?

• Looking to setup your Camera without Insteon Hub?

Setup with iPhone, iPad, iPod touch or Android devices requires Insteon Hub and the Insteon app.

Tap the drawer icon or swipe from the right edge of the display to open the drawer.

Tap Add a Device.

Tap Camera.

If you have not already done so, connect your camera to power and your router using the supplied cables. If can take up to two minutes for your camera to complete its startup process. When ready, tap Next.

Select the camera that you
would like to configure.

Give your camera a user name and password. This information is used to secure your camera and should be different from your Insteon account.

• The maximum password length is 12 characters

• The passvword must contain letters and numbers only; no special characters (!@#$%^&*, etc.) are permitted

• The password cannot contain spaces

When ready, tap Next. If the Next button is disabled, your password does not meet the password restrictions.

Connecting with Wi-Fi

Follow these steps if you want to connect your camera using Wi-Fi

Connect using ethernet instead →

Tap use Wi-Fi and select your network from the list. If you don't see your network, ensure that you've connected the antenna to your camera.

Enter your Wi-Fi network password and tap Next.

Disconnect the ethernet cable from your camera and restart the camera by disconnecting and then reconnecting your camera's power cable.

If you do not disconnect the ethernet cable, your camera will not switch to Wi-Fi.

To see your camera when you are away from home, you will need to configure remote access.

Write down the IP Address displayed at the bottom of the screen and tap Next.

Name your camera, select an icon
and add it to a room.

Scroll down and tap Port

Change the port from 80 to 25106.

If you are setting up more than one camera, increase the port number for each successive camera to ensure that every camera has a unique port number.

When ready, tap Done.

Return to Settings by dismissing
Edit Camera and Add Device.

Tap House

Write down the Gateway IP address and Subnet Mask. You should now have the following information:

• Camera IP Address

• Camera Port

• Gateway IP Address

• Subnet Mask

Dismiss Settings and follow these steps to assign your camera a static IP address.

Connect using Ethernet

Follow these steps if you want to connect your camera using Wired Ethernet

Select Use Wired Ethernet and then tap Next

Wait while your camera's settings are updated

To see your camera when you are away from home, you will need to configure remote access.

Write down the IP Address displayed at the bottom of the screen and tap Next.

Name your camera, select an icon
and add it to a room.

Scroll down and tap Port

Change the port from 80 to 25106. 

If you are setting up more than one camera, increase the port number for each successive camera to ensure that every camera has a unique port number.

When ready, tap Done.

Return to Settings by dismissing
Edit Camera and Add Device.

Tap House

Write down the Gateway IP address and Subnet Mask. You should now have the following information:

• Camera IP Address

• Camera Port

• Gateway IP Address

• Subnet Mask

Dismiss Settings and follow these steps to assign your camera a static IP address.

Assign a Static IP Address

Download and launch the Camera Setup Assistant for your Mac or PC.

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Right-click (or control-click on a Mac) and select Network Configuration

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Uncheck Obtain IP from DHCP Server. IP Address, Subnet Mask, Gateway and DNS Server should auto-populate.

If the fields are empty, enter the information gathered throughout this article their respectively fields. Use the Gateway IP Address for Gateway and DNS Server addresses.

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Enter your camera password and click OK. It may take up to two minutes for your camera to restart.

Your camera is now ready for remote access setup. Follow the steps in this article to complete remote access setup on your router.

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Guides, Manuals and Downloads

Quick Start Guide

Owner's Manual

Downloads

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Basic Troubleshooting

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Optional Wall Mount

Mount the optional bracket using screws and wall anchors.

Different wall materials require different fasteners. Use the appropriate type for your mounting surface. Drywall screws and anchors have been provided. Use caution when drilling holes in walls that may contain live electrical wires.

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Camera Firmware

Current Wi-Fi Camera Firmware

Device 11.37.2.59
Web UI 2.001.10.9

Identify your Wi-Fi Camera Firmware Version →
Update Wi-Fi Camera Firmware →

Wi-Fi Camera Setup

Getting Started | Guides, Manuals and Downloads | Optional Wall Mount | Camera Firmware | Product Registration

Getting Started

Connect the ethernet cable to your router and plugin the power adapter. You can disconnect the ethernet cable after setup is complete.

Connect the cables to your camera.

Open the Insteon for Hub app and select Add a Camera. Insteon cameras require Insteon Hub.

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Guides, Manuals and Downloads

Quick Start Guide

Owner's Manual

Downloads

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Optional Wall Mount

Mount the optional bracket using screws and wall anchors.

Different wall materials require different fasteners. Use the appropriate type for your mounting surface. Drywall screws and anchors have been provided. Use caution when drilling holes in walls that may contain live electrical wires.

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Camera Firmware

Current Wi-Fi Camera Firmware

Device 11.37.2.59
Web UI 2.001.10.9

Identify your HD Wi-Fi Camera Firmware Version →

Update HD Wi-Fi Camera Firmware →

Factory Reset an Insteon Wi-Fi Camera

If you are unable to connect to your Insteon Wi-Fi Camera, have forgotten your camera's user name and or password or otherwise wish to reset your Wi-Fi Camera to factory settings with the default user name and password.

Factory reset your Insteon Wi-Fi Camera

1. Connect your camera to your router using an ethernet cable.
2. Ensure your camera is connected to power.
3. Use a straightened paperclip to press and hold the recessed reset button for 10 seconds. If your camera was connected to power less than 60 seconds prior to attempting a factory reset, you may need to wait for the camera to completely start up before you can attempt the factory reset.

On Insteon Wi-Fi Cameras and Insteon HD Wi-Fi Cameras, the reset button is located on the bottom of the camera housing.

On Insteon Outdoor Wi-Fi Cameras and Insteon HD Outdoor Wi-Fi Cameras, the reset button is located at the end of the combined power and data cable.

Additional Information

Factory resetting your camera will restore these settings to default:

1. Basic Settings
   • Camera Name
   • Logs
   • Camera Time settings including time zone and NTP options
   • User Accounts and Passwords. After resetting your camera, your camera's user name will be "admin" and the password will be blank
   • Multi-camera configuration (HD Cameras only)
2. Network Settings
   • IP Address settings
   • After resetting your camera, your camera will use DHCP to obtain an IP Address
   • Wi-Fi Settings
   • Configured PPPoE settings
   • DDNS settings
   • UPnP Settings
   • Custom port settings
   • Email alert settings
   • FTP upload settings
   • Automatic Remote Access settings. After resetting your camera, Automatic Remote Access will default to enabled.
   • Camera firewall settings
3. Video Settings
   • Video timestamp and on-screen display
   • Configured privacy zones
   • Configured snapshot settings
   • Configured IR LED schedule
4. Alarm Settings
   • Configured motion detection settings
5. Recording Settings
   • FTP upload settings
   • Alarm recording settings
   • Local alarm settings
   • Scheduled recording settings
6. Pan and Tilt Settings (Indoor Cameras only)
   • Pan and tilt speed
   • Cruise settings
   • Power-on position settings

Update your SD WiFi Camera Firmware

Follow the instructions in this article to update the Device Firmware and Web UI Firmware on your Insteon SD WiFi Camera. The steps in this article apply to Insteon SD WiFi Camera and Insteon SD Outdoor WiFi Camera. For instructions on how to update your HD WiFi Camera firmware, see Update your HD WiFi Camera System Firmware.

Identify your WiFi Camera Firmware Version

Follow the instructions in Identify your WiFi Camera Firmware Version to determine if your WiFi Camera requires updating.

Update your SD WiFi Camera System Firmware

1. Download the most current firmware for your Insteon SD WiFi Camera or Insteon SD Outdoor WiFi Camera

2. Open the IP Camera Tool and wait for it to identify the Insteon WiFi Camera that you wish to update

3. When the desired Camera appears, double-click to select it in the list. This should launch your computer’s default web browser and take you to a login page for the Camera.

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4. Enter your Camera’s user name and password. If you never changed the user name or password, the default name is “admin” and the default password is blank.

5. Click Login or OK

6. Click the button that corresponds to the web browser you are using to update your WiFi Camera firmware

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7. Click Device Management in the lower left corner

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8. In the left sidebar, click Backup & Restore Settings

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9. In the Backup row, click Submit. A file will download to your computer named params.bin. This file contains all of the settings and configuration for your camera and will be used to restore your preferences after the firmware update.

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10. In the left sidebar, click Upgrade Device Firmware

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11. In the Upgrade Device Firmware Row, click the Choose File button and select the firmware downloaded from insteon.com at the beginning of these instructions

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12. In the Upgrade Device Firmware Row, click the Submit button. The upgrade process will take about 1 minute during which time your camera will restart. Do not unplug your camera or refresh your browser during this time. When the upgrade is complete, your browser will refresh automatically.

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13. When the Firmware Upgrade completes, your web browser will refresh to Device Status. Confirm that the version displayed in the Device Firmware Version row matches the updated device firmware

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Update your SD WiFi Camera Embedded Web UI

The web user interface is updated separately from the camera device firmware but the steps are identical.

1. In the left sidebar, click Upgrade Device Firmware

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2. In the Upgrade Device Embedded Web UI row, click the Choose File button and select the Device Web UI file downloaded from insteon.com at the beginning of these instructions

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3. In the Upgrade Device Embedded Web UI row, click the Submit button. The upgrade process will take about 3 minutes during which time your camera will restart. Do not unplug your camera or refresh your browser during this time. When the upgrade is complete, your browser will refresh automatically.

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4. When the Device Embedded Web UI upgrade completes, your web browser will refresh to Device Status. Confirm that the version displayed in the Device Embedded Web UI row matches the updated Device Embedded Web UI

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Restore your SD WiFi Camera Preferences

1. In the left sidebar, click Backup & Restore Settings

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2. Click the Choose File button and select the params.bin file that was downloaded to your computer previously

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3. Click the Submit button. The restore process will take about 1 minute during which time your camera will restart. Do not unplug your camera or refresh your browser during this time. When the restore is complete, your browser will refresh automatically.

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Unusual Camera Behavior with iOS App version 1.9.0

If you are experiencing issues with your existing cameras after updating to iOS app version 1.9.0, please look at your camera's log-in information. If the username or password contains multiple words separated by spaces then the app is known to have issues pulling this information properly into the system.

Please delete the existing camera from the app and then log into the camera at it's local IP address through the WiFi Camera Tool

Once you have logged into the camera and selected your browser, navigate to Device Settings > User Settings and change the username and password so that it confirms to the following.

• No more than 10 characters.
• No spaces.

• No "invalid" characters including: ! @ # $ % ^ & * ( ) - +

Once this has been completed and the camera has finished rebooting, add the camera back into your hub through the app and the issue should be corrected.

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Download the WiFi Camera Tool

"Invalid Params" Error Message

Symptoms
The Insteon Camera is generating the following error anytime you attempt to save any changes:

invalid params

Causes
The error is cause by invalid characters in the Username or Password of the camera

! @ # $ % ^ & * ( ) - +

Resolution
The only way to resolve this issue is to factory reset the camera.  You are not able to change the username or password in the camera, as the existing login information is invalid.

To perform a factory reset, locate the hole in the bottom of the camera marked RESET, and use a paperclip or similar object to press an hold the RESET button for 15 seconds.  If performed correctly, the camera will start to pan and tilt within 30 seconds of the reset.

Wi-Fi Camera - Quick Start Guide

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Wi-Fi Camera - Owner's Manual

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