Something Went Wrong While Configuring Your Insteon Hub

 
 
somethings-wrong.png
 

 If you are attempting to add an Insteon Hub and receive an error stating “Something Went Wrong” or “Something’s Wrong” it is most likely because the Hub already registered with an Insteon Account. This could happen for a couple of reasons:

  • You purchased the Hub from somewhere other than Smarthome.com or received it as a second-hand device from a friend or family member

  • You have previously configured the Hub with an Insteon account and don’t have a record of your login information

Note: before continuing with the steps below, if you purchased the Hub to replace one that is no longer working AND you have Insteon devices already set up in your home, you may be entitled to a free warranty replacement. Learn more.

Confirm Account Already Associated with Insteon Hub

  • Make sure the Hub is connected directly to your router with an Ethernet cable and also plugged into power.

  • Confirm that the LED indicator located in the front of the Hub is on

  • Open up a web browser on a device that is connected to your network and visit the following page: http://connect.insteon.com/getinfo.asp

  • You should see an image on the page that looks similar to this:

configured-account.png
  • If the Insteon Hub that you are trying to configure already has an account on it, it will show up with the “Configured Connect Account” as TRUE. If there is no account on the Hub it will display as FALSE.

  • In order to clear the account from the Hub, please send an email to support@insteon.com and include the following information

  • Your name

  • Your phone number

  • A request to delete the account associated with the Hub

  • Attach a photo of the bottom label of your Hub so that the Insteon ID is clearly visible

hub_2_underside.png

After we receive the email a member of our support team will be in touch within two business days to assist. Thank you for your patience.

 
 

Control Insteon Devices from your Google Home

 

With Insteon Hub (2245-222) and Google Home, you can control Insteon-connected lights and appliances with your voice. The following article covers pairing your Insteon Hub account with the Google Home app.

For Android users with a Home device go to the Google Home support page. If you do not have a Google Home device installed make sure the install the Google Assistant app so that you get access the Google Assistant Home Control settings.

Step 1

Launch the Google Home App and tap the drawer button in the upper left corner

IMG_8644.PNG

Step 2

Tap Home control

IMG_8645.PNG

Step 3

Tap the "+" button in the lower right corner

step-3.png

Step 4

Scroll through the list until you find Insteon and tap on the name

IMG_8647.PNG

Step 5

Enter your Insteon account information and tap Sign In

step-5.png

Step 6

You will see a list of your devices and any scenes you have created. Here you can also add them to rooms that are specific to Google Home (so you can control multiple devices with a single voice command). Tap Done when finished.

IMG_8650.PNG

Step 7

Tap Got It and you're all set to start controlling Insteon devices with your voice from Google Home.

IMG_8651.PNG
 
 

Supported Insteon Devices with the Google Assistant

While the Google Assistant supports control of many Insteon devices, not all devices are supported, some devices may not support all features, and some of those features are accessible only through Insteon scenes. Use the table below to identify if your device is supported.

Google Assistant control requires Insteon Hub (2245-222).

Identify your model of Insteon Hub

 
Device Supported with the Google Assistant
Dimmer Module Supported
On/Off Module Supported
Outdoor On/Off Module Supported
LED Bulb (A19)

Supported

LED Bulb for Recessed Lights (PAR38)

Supported

Dimmer Switch Supported
Dimmer Switch (1000W) Supported
Dimmer Switch (2-Wire) Supported
On/Off Switch Supported
Dimmer Toggle Switch Supported
On/Off Toggle Switch Supported
Dimmer Keypad (6-Button) Controls connected light only - scene buttons are voice controllable through Insteon scenes
Dimmer Keypad (8-Button) Controls connected light only - scene buttons are voice controllable through Insteon scenes
On/Off Keypad (6-Button) Controls connected light only - scene buttons are voice controllable through Insteon scenes
On/Off Keypad (8-Button) Controls connected light only - scene buttons are voice controllable through Insteon scenes
Dimmer Outlet Supported
On/Off Outlet (2011) Supported
On/Off Outlet (2014) Controls top outlet only - bottom outlet is voice controllable through Insteon scenes
Wired Thermostat Not all revisions support control with the Google Assistant.
Wireless Thermostat -
Venstar Thermostat Adapter -
Ceiling Fan Controller Controls connected light when addressing device directly - fan speeds are voice controllable through Insteon scenes
Dimmer DIN Rail Module Supported
On/Off DIN Rail Module Supported
Dimmer Micro Module Supported
On/Off Micro Module Supported
Open/Close Micro Module -
0-10V Ballast Dimmer Supported
Dimmer In-Line Module Supported
On/Off In-Line Module Supported
220V Load Controller (Normally Open) -
220V Load Controller (Normally Closed) -
WiFi Cameras -
Open/Close Sensor -
Hidden Door Sensor -
Motion Sensor -
Leak Sensor -
Smoke Bridge -
IO Module -
Mini Remotes -
Door Lock and Deadbolt Controller -
IR Transmitter -
IR Receiver -
Serial Bridge -
iMeter Solo -
SynchroLinc -
 

Creating a Scene with the Insteon Hub (iOS)

Using the Insteon Hub, you can create scenes to be able to control groups of devices or have your lights and appliances go ON/OFF at particular times. See below for the steps to create a scene for your Insteon Hub on iOS.

Step 1: Log in to the Insteon for Hub on your mobile device.
 

Step 2: Tap on the 'Menu' button at the upper right of the Hub application.
 

Step 3: Tap '+ Create a Scene'  from the list to create a new scene.
 

Step 4: Fill out the 'Add Scene' page.

  • Name - Name your scene so that you know what it is for
  • Icon - Select an icon that matches the scene
  • Room Memberships - If you have created rooms, you can assign the scene to that room
  • Schedule - If you want the scene to run on a schedule you would set that here

Step 5: Scroll down and select the devices that you want to be apart of this scene. (You will see a check mark appear next to the selected devices) When finished, click 'Next'

Step 6: Select how the devices interact with each other in the scene. Simply tap the blue box to change the device role.

  • Controller - A device set as a controller will respond to devices set to'controller', 'both', the scene icon and the individual device icon. It will also be linked to the other devices in the scene so that if you physically turn ON/OFF the device, all the other devices in the scene will also go ON/OFF. (An example of this would be creating a movie scene where you want a keypad button to control all the lights in a room. The Keypad button would be a controller and the rest of the devices would be responders. This way, if you go to the keypad, and hit the assigned button, the scene will still activate)
  • Responder - A device with this setting will only respond to devices set up as a 'controller', 'both' the scene and its individual device icon. (An example of this would be a scene where all the lights go ON in your house. You do not want to link every device together, but you want them to turn on when you turn ON the scene)
  • Both - This setting applies both the 'responder' and 'controller' attributes to the device. (An example of this would be a three-way light where both switches need to control and respond to each other so that they are always in the same state)

Step 7: Select the level that you want the devices to turn ON to when the scene is activated. Simply tap on the green box to change the state. Relays can be turned ON or OFF while dimmers will allow you to set the brightness level and the ramp rate.
 

Step 8: When finished tap 'Done.' The Hub will take a few moments to write the changes to the devices. When it is finished, it will ask you if you want to turn off the scene. (The Hub may turn the devices ON while setting the scene so it is just checking to see if you want the devices ON at that particular time.)

Garage Door Status settings for Hub (iOS)

Please see the pictures below for the general settings for the Garage Door Status kit on your Apple iOS device:

garageios1.png

Do not forget to tap on "Done" at the top right of the screen to save your settings.

Factory Resetting Insteon Devices

You can reset Insteon devices and restore them to factory default settings. The procedure to reset an Insteon device varies by device type. Factory resetting an Insteon device will erase all customized settings...

Sonos Player Features and Limitations

Use this article to understand the currently supported features and current limitations of Sonos Player integration.

Supported Features

  • Control play, pause, volume, and tracks for a Sonos Player from an Insteon Keypad, Mini Remote or Wall Switch
  • Trigger a Sonos preset from an Insteon Keypad, Mini Remote or Wall Switch

Controlling a Sonos Player from an Insteon device requires creating a scene. Learn more about creating a scene by viewing this article.

 

Current Limitations

  • App support is only available on iOS.
  • A maximum of four Sonos Players can be added to the Insteon app.
  • Only one Sonos Player can be a member of a scene.
  • At this time, you are unable to edit Sonos Player functions from within a scene. If you wish to change a Sonos function after a scene has been created, delete the scene and re-create the scene with your desired changes.
  • At this time, Insteon app-learned presets do not work with all possible Sonos sources. The following sources have been tested and are known to function:
    • Amazon Music Stations
    • Apple Music Radio
    • Google Play Music Stations
    • Pandora Stations
    • tunein
  • To facilitate preset playback from an Insteon device, the Insteon app lets you learn source presets. Configuring these playlists is done from within the Insteon app when editing a Sonos Player settings.
    • You can learn up to ten Insteon app Sonos presets
    • These presets are shared among all configured Sonos Players
  • Insteon has tested Sonos support with the following Sonos Players:
    • Sonos Play:1
    • Sonos Play:3
    • Sonos Play:5
    • Sonos:Connect
    • Sonos Connect:Amp (ZP series)
    • Other Sonos Players may work but have not been tested by Insteon
  • If your Sonos Players or your router are disconnected from power, it may take up to two minutes before your Sonos Players are rediscovered by the Insteon Hub.
 

No Music Playing when Learning a Sonos Preset

 
no-music-paying.png
 

When learning a preset with your Sonos Player, you may encounter an alert informing you that no music was heard while listening to your Sonos Player. For the Insteon app to remember your musical selection in a preset, music must be actively playing from your Sonos Player.

Basic Troubleshooting

  1. Tap the Home button on your mobile device
  2. Navigate to and open the Sonos app
  3. Select the desired music from any of the sources available.
  4. When music begins playing, tap the Home button and return to the Insteon app.
 

Sonos Player Not Found During Initial Setup

 
no-sonos-found.png
 

When adding a Sonos Player, you may encounter an alert informing you that the app was unable to find any Sonos Players on your network. There are several reasons why this may occur.

  • Your Sonos Player is unplugged from power
  • Your mobile device may be connected to a different Wi-Fi network than your Sonos Player or your mobile device may be connected to cellular only.
  • Your home's internet router or modem is not functioning properly
 

Basic Troubleshooting

  1. Ensure that your Sonos Player is connected to a working power outlet. If your Sonos Player is connected via ethernet, check that the ethernet cable is firmly seated. It may be helpful to unplug and reinsert the ethernet cable.
  2. Check to see if you can control your Sonos Player from the Sonos App on your mobile device.
  3. Confirm that your internet router and cable or DSL modem are connected to power and turned on. Learn how to Identify your router and cable or DSL modem.
  4. Try restarting your router and cable or DSL modem.
 

Connect to Wi-Fi When Adding a Sonos Player

 
connect-to-wifi.png
 

When adding a Sonos Player, you may encounter an alert informing you to connect to your home's Wi-Fi network.

 

Basic Troubleshooting

Connect your mobile device to your home's Wi-Fi network. You are unable to add a Sonos Player to the Insteon app when on a cellular 3G, 4G or LTE connection.

 

Connecting to Wi-FI on iPhone, iPad or iPod touch

  1. Tap the Home button on your iPhone, iPad or iPod touch and navigate to Settings.
  2. Tap Wi-Fi
  3. Ensure Wi-Fi is on and tap your home's Wi-Fi network. If you have more than one Wi-Fi router, it is important to join the same Wi-Fi network as that used by your Sonos Player.
  4. Tap the Home button on your iPhone, iPad or iPod touch and return to the Insteon app to complete your Sonos setup.
 

Connecting to Wi-Fi on an Android device

  1. Tap the home button on your Android device and navigate to Settings.
  2. Tap Wi-Fi
  3. Ensure that Wi-Fi is on and tap your home's Wi-Fi network. If you have more than one Wi-Fi router, it is important to join the same Wi-Fi network as that used by your Sonos Player.
  4. Tap the Home button on your Android device and return to the Insteon app to complete your Sonos setup.
 

You Already Have the Maximum Number of Sonos Players Configured

When adding a Sonos Player, you may encounter a message informing you that you have already configured the maximum number of Sonos Players. Insteon Hub supports a maximum of four Sonos speakers.